Stats | Heatmap
June Lake
71 Promoters
20 Neutrals
3 Detractors

72.3% RFI

Reported Over Last 365 Days

 

Promoters | Neutrals | Detractors
Date Lot Task RFI Reason Improvement
10/15/2026 247 Purchaser Frame Review 10 Everyone we've interacted with has been super helpful, kind, and transparent.
9/29/2026 113 11m Walk 10 I have been very pleased with my experience with Signature. Everything from the buying process (working with Katie was awesome!), to the. quality of the house, and the way warranty has taken care of things post-close. I have full confidence that Signature stands by their product. I honestly have no complaints or constructive feedback. This has been my 3rd new construction spec home, and by far the best experience out of the 3.
9/28/2026 169 Orientation 10 All are fantastic, couldn’t be happier!
9/28/2026 239 Purchaser Frame Review 10
9/20/2026 249 30d Walk 10 Commitment to quality and satisfaction has been very impressive NA
9/14/2026 298 Purchaser Frame Review 10 Professional Make sure units that are sold are marked as sold in real time
8/24/2026 178 30d Walk 9 Amazing relationships with all reps of signature home throughout entire process.
8/19/2026 311 Purchaser Design Conducted / Submitted 10 Friendly and easy communication.
8/17/2026 241 Purchaser Frame Review 9 Friendly and knowledgeable staff NA
8/11/2026 310 Purchaser Design Conducted / Submitted 10 Melissa was organized and made the appointment go smoothly and quickly. I appreciated her input and helpful suggestions. She was very professional. I would recommend signature homes because they make this experience comfortable and stress-free. Some of the items in the design center were not labeled as to what color or finish they were and that would have been helpful. It would not stop me from recommending you guys, however.
8/10/2026 240 Purchaser Frame Review 10 The frame review process started on time and was conducted by the builder on a flow that allowed us to clear all doubts and take important decisions as well as identifying some points that were missing to be executed as defined on the design appointment June Lake could provide for the future home owners a pre-frame review list so we could get acquainted of items to be reviewed beforehand.
8/4/2026 118 11m Walk 9 The communication and follow through of the warranty team really made us feel comfortable with our decision to build with Signature and recommend to our friends and family that are interested in moving to the area.
7/27/2026 142 11m Walk 10 Chris Hallen Hire more people like Chris Hallen.
7/20/2026 251 Purchaser Design Conducted / Submitted 10 Access to the design center during off hours in order to be better prepared to make selections at the design appointment. Communication with Mike was excellent. And, Mike is wonderful at serving his clients. He is very helpful with questions on selections. I wish I had a little more options with lighting and the selections for cabinet design, such as upper and lower finishes and under cabinet outlets. I also wish that designs featured in the model homes could be selected as well, such as mirrors, fireplace finishes…..
7/16/2026 163 Orientation 10 Brooke, Melissa, Bill,CJ
7/16/2026 125 Orientation 10 CJ is awesome! So friendly and helpful. Mellissa Kent and Anthony Aldrich
7/16/2026 178 Orientation 10 CJ goes above and beyond! Nope! Thx!
7/16/2026 179 Orientation 10 Yes
7/16/2026 174 Orientation 10
7/16/2026 124 Orientation 10 CJ gave us great tips on everyday items that make this move smooth. Aaron is fantastic, friendly, and on top of everything
7/16/2026 183 Orientation 10 Yes, CJ No
7/14/2026 272 Purchaser Design Conducted / Submitted 9 Made several choices based on offers in the Design Catalogue and it took days before a response was offered with the negative decision. This was mainly crown molding restrictions, and I feel crown molding is the icing on the cake. So I decided to add the beams to the 20 foot ceiling but that was not viable either. I can certainly understand the design may not lend itself to adding all of the offered beams but one beam in the peak would enhance this space. It is extremely difficult to add after closing due to the height of that ceiling. Actually, I have already recommended the June Lake area to several in my current neighborhood who are wanting to downsize. I think Signature has quality features and does construction well. The landscape design is especially well done. The appropriate sized plantings are recognizable in every phase of this development from the moment one drives through the entrance. I have been dealing with the fallout of poor choices in my Franklin Community with bucking sidewalks from tree roots, to having to remove trees that were too large for small yards. I believe we are all driven by our own life experiences which makes me more sensitive to this issue. Well done, Signature Homes.
7/6/2026 239 Purchaser Design Conducted / Submitted 10 Mike is great to work with. Good eye for design and color - great suggestions without being pushy. NA
7/1/2026 273 Purchaser Design Conducted / Submitted 10 Melissa and Katie are truly the BEST salespeople we have ever met ! Hold on tightly to these to very professional and accomodateing people! you've struck gold with these two!! Try to always be transparent and up front with all final figures including closing costs when you can so customer is well informed. Also, some of your upgrades seemed to be a little thought provoking. For example, why does it cost $75.00 extra per cut out in bathroom sink for square instead of oval? and why such a low allowance for lighting allowance? I know you are in business to make money, and I have no idea what your costs are, but this is just my uneducated oppinion. Thank you.
6/18/2026 141 11m Walk 9 It is lovely and enjoying the neighbors Not have as many renters. They do not keep up their property like owners who live here and it is totally unfair for us to pay so much for our homes and live next door to someone who does not care.
6/16/2026 126 Orientation 10 CJ and Aaron were awesome Paint quality and trim were only big issues
6/11/2026 97 11m Walk 10 I feel everyone has been wonderful especially Chris with warranty The e grading jn the yards to make sure water does not sit
5/28/2026 147 30d Walk 10 Quality of build Follow up on issues after closing is perfect Property Management company (Ghertner) is over the top. I appreciate an HOA management company but this outfit is too much
5/18/2026 105 11m Walk 10 Love the quality Nothing
5/12/2026 284 Purchaser Design Conducted / Submitted 10 The employees have all been great! Very patient and friendly , and helpful! Would like a little bit more time to adjust a few design selections without being up charged. Some of us have a harder time making these decision's! lol
5/11/2026 176 Purchaser Frame Review 10 Seems like the quality of the material is very good. Everything is going well, i don’t have any issues
5/4/2026 240 Purchaser Design Conducted / Submitted 10 Professionalism, expertise and practicality. if Signature is concerned about copyrights on the house floor plans with the dimensions, please, do ask the buyers to sign for a NDA (non-disclosure agreement) instead of omitting the dimensions. this part was really frustrating as we as buyers need to have an accurate perspective of rooms size et all.
4/29/2026 196 Purchaser Design Conducted / Submitted 10 The team is amazing and they work with the buyer. Giving a buyer adequate time for decision making
4/23/2026 198 Purchaser Frame Review 10 We appreciated the thoroughness of the review. The builder and our designer Mike clearly showcased and explained key areas in the walkthrough and were able to answer our questions onsite. Since we are out of state, our agent and home inspector attended in person. There were very minor adjustments and they were addressed in a timely manner. Just keep doing what you're doing. Through each step, we continue to be impressed by Signature's commitment to consistency and follow through. Integrity and transparency matters to us.
3/27/2026 147 Orientation 10 CJ and Brook rock! No
3/26/2026 124 Purchaser Frame Review 9
3/25/2026 125 Purchaser Frame Review 10 Professionalism and quality.
3/20/2026 75 11m Walk 10
3/9/2026 89 11m Walk 10 Great house and great team. Erica, Mike, Aaron, and Chris all wonderful. Not much, you do everything well and the contact you keep with the customers over the first year is really wonderful
3/4/2026 176 Purchaser Design Conducted / Submitted 10 Our experience with Melissa was great, we went through everything with her, we are very happy!
2/18/2026 132 30d Walk 10 The quality of the build and the service from signature homes especially Katie Bates and Chris Hallen. Keeping the roads and sidewalks clean during construction
2/17/2026 172 Orientation 10 All that we have dealt with have been great!
2/17/2026 123 Orientation 10 CJ was great!Katie, Mike, and Chris were equally wonderful!
2/16/2026 155 30d Walk 9 Neighborhood location and communities featuresamenities Better quality features (cabinets, flooring, etc).
2/9/2026 69 11m Walk 10 We have found the whole team at Signature continues to answer questions and concerns. Our yearly warranty identified a couple of things that needed addressing and those are being handled. We already do, but continuing to improve the finishes and floor plans will continue to improve Signature's reputation.
2/5/2026 198 Purchaser Design Conducted / Submitted 9 Good communication, knowledgeable, expectations were clear going in, was able to provide answers to follow-up questions in a timely manner. Design catalog: flooring in lieu of carpet could be clearer. Pricing metric was confusing.
2/3/2026 136 30d Walk 10 All requestsneeds met.
1/20/2026 179 Purchaser Design Conducted / Submitted 10 Mike Long contributed so much during the design conversations! Our previous home building experiences left that completely on us or an external designer. The input from Mike significantly reduced the stress as we navigated all the decisions. I already recommend Signature Homes based on these early experiences. One nuance that would have helped my experience is enabling me to perform more cost calculations ahead of the design appointment. I am probably outside the norm, but it would have been nice to have the area numbers for common calculations. Like backsplash, primary bed, etc.
1/13/2026 164 Orientation 10 Great job CJ and Bill!!
1/12/2026 135 30d Walk 10 From start to finish, a flawless experience Nothing.
12/29/2025 133 30d Walk 10 Total experience start to finish was fun and seamless! Whole team cares…we could feel that big time! Nope! All was great!
12/17/2025 155 Orientation 10 All Good! None
12/15/2025 185 Orientation 10 Everyone 5star!
12/15/2025 128 Orientation 10 Everyone has been wonderful in the process No
12/15/2025 122 Orientation 10 Mike has been so helpful during the building process No
12/15/2025 117 Orientation 10 CJ, Katie, Mike, literally everyone I have worked with No, it has been seamless and a pleasure to work with everyone involved
12/15/2025 159 Orientation 10 Extra professional! Driven to satisfy the customer , we are very pleased It’s been perfect and we’ve enjoyed the process!
12/10/2025 134 30d Walk 10 Beautiful home design and great service We still don’t have a formal entrance to our neighborhood so it feels very random.
11/24/2025 153 30d Walk 10
11/17/2025 149 Orientation 10 None
11/14/2025 129 Orientation 10 CJ and Chris have been top 2 Communication before CJ
11/13/2025 156 Orientation 10 CJ, AJ,DJ, all fabulous!
11/13/2025 133 Orientation 10 Everyone! Y’all did a great job! Friendly and thorough! We’re first time homebuyers and this was a fantastic experience! We’ve talked to friends who have built with other builders and we didn’t have anything close to the experiences they’ve had! Only great things for us to see!
11/13/2025 135 Orientation 10 Katie, Mike Long, and Zach- Craig was so attentive. Awesome staff! Nothing, flawless experience
11/10/2025 123 Purchaser Frame Review 10 The frame review went very well. Polite, courteous and very informative. They were glad to answer questions I had.
10/28/2025 157 Orientation 10 Katie rocks! The whole team has been fantastic! We are very happy! Great experience!
10/27/2025 131 Orientation 10 CJ made us feel so comfortable, was so thorough, and never made us feel rushed. We enjoyed every aspect of working with him. We would recommend CJ to anyone and couldn’t be more pleased. Truly, he was so kind and friendly
10/27/2025 151 Orientation 10 Great details, CJ is polite and friendly
10/27/2025 113 30d Walk 10 Very pleased with the buying experience. I thought signature was very organized and efficient, and they turned over a good product.
10/27/2025 124 Purchaser Design Conducted / Submitted 9 Pretty flawless throughout, but if I give a 10 there is no room for improvement. I am slightly disappointed that our selections for the outside were limited based on our home location.
10/23/2025 29 11m Walk 9 Everything has been great... the only thing that I was disappointed in was that the tree in my front yard died. I told them when I moved in within the first few days that the tree did not look like it was going to make it and I was told it would. When I realized it was indeed dead - I did a Warranty request. I know you do not warrant landscaping but it was dying when they put it in. Replace the tree! :)
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