| 2/18/2026 |
132 |
30d Walk |
10 |
The quality of the build and the service from signature homes especially Katie Bates and Chris Hallen. |
Keeping the roads and sidewalks clean during construction |
| 2/17/2026 |
172 |
Orientation |
10 |
All that we have dealt with have been great! |
|
| 2/17/2026 |
123 |
Orientation |
10 |
CJ was great!Katie, Mike, and Chris were equally wonderful! |
|
| 2/16/2026 |
155 |
30d Walk |
9 |
Neighborhood location and communities featuresamenities |
Better quality features (cabinets, flooring, etc). |
| 2/9/2026 |
69 |
11m Walk |
10 |
We have found the whole team at Signature continues to answer questions and concerns. Our yearly warranty identified a couple of things that needed addressing and those are being handled. |
We already do, but continuing to improve the finishes and floor plans will continue to improve Signature's reputation. |
| 2/5/2026 |
198 |
Purchaser Design Conducted / Submitted |
9 |
Good communication, knowledgeable, expectations were clear going in, was able to provide answers to follow-up questions in a timely manner. |
Design catalog: flooring in lieu of carpet could be clearer. Pricing metric was confusing. |
| 2/3/2026 |
136 |
30d Walk |
10 |
All requestsneeds met. |
|
| 1/20/2026 |
179 |
Purchaser Design Conducted / Submitted |
10 |
Mike Long contributed so much during the design conversations! Our previous home building experiences left that completely on us or an external designer. The input from Mike significantly reduced the stress as we navigated all the decisions. |
I already recommend Signature Homes based on these early experiences. One nuance that would have helped my experience is enabling me to perform more cost calculations ahead of the design appointment. I am probably outside the norm, but it would have been nice to have the area numbers for common calculations. Like backsplash, primary bed, etc. |
| 1/13/2026 |
164 |
Orientation |
10 |
Great job CJ and Bill!! |
|
| 1/12/2026 |
135 |
30d Walk |
10 |
From start to finish, a flawless experience |
Nothing. |
| 12/29/2025 |
133 |
30d Walk |
10 |
Total experience start to finish was fun and seamless! Whole team careswe could feel that big time! |
Nope! All was great! |
| 12/17/2025 |
155 |
Orientation |
10 |
All Good! |
None |
| 12/15/2025 |
185 |
Orientation |
10 |
Everyone |
5star! |
| 12/15/2025 |
128 |
Orientation |
10 |
Everyone has been wonderful in the process |
No |
| 12/15/2025 |
122 |
Orientation |
10 |
Mike has been so helpful during the building process |
No |
| 12/15/2025 |
117 |
Orientation |
10 |
CJ, Katie, Mike, literally everyone I have worked with |
No, it has been seamless and a pleasure to work with everyone involved |
| 12/15/2025 |
159 |
Orientation |
10 |
Extra professional! Driven to satisfy the customer , we are very pleased |
Its been perfect and weve enjoyed the process! |
| 12/10/2025 |
134 |
30d Walk |
10 |
Beautiful home design and great service |
We still dont have a formal entrance to our neighborhood so it feels very random. |
| 11/24/2025 |
153 |
30d Walk |
10 |
|
|
| 11/17/2025 |
149 |
Orientation |
10 |
|
None |
| 11/14/2025 |
129 |
Orientation |
10 |
CJ and Chris have been top 2 |
Communication before CJ |
| 11/13/2025 |
156 |
Orientation |
10 |
CJ, AJ,DJ, all fabulous! |
|
| 11/13/2025 |
133 |
Orientation |
10 |
Everyone! Yall did a great job! Friendly and thorough! |
Were first time homebuyers and this was a fantastic experience! Weve talked to friends who have built with other builders and we didnt have anything close to the experiences theyve had! Only great things for us to see! |
| 11/13/2025 |
135 |
Orientation |
10 |
Katie, Mike Long, and Zach- Craig was so attentive. Awesome staff! |
Nothing, flawless experience |
| 11/10/2025 |
123 |
Purchaser Frame Review |
10 |
The frame review went very well. Polite, courteous and very informative. They were glad to answer questions I had. |
|
| 10/28/2025 |
157 |
Orientation |
10 |
Katie rocks! The whole team has been fantastic! |
We are very happy! Great experience! |
| 10/27/2025 |
113 |
30d Walk |
10 |
Very pleased with the buying experience. I thought signature was very organized and efficient, and they turned over a good product. |
|
| 10/27/2025 |
124 |
Purchaser Design Conducted / Submitted |
9 |
Pretty flawless throughout, but if I give a 10 there is no room for improvement. |
I am slightly disappointed that our selections for the outside were limited based on our home location. |
| 10/27/2025 |
131 |
Orientation |
10 |
CJ made us feel so comfortable, was so thorough, and never made us feel rushed. We enjoyed every aspect of working with him. We would recommend CJ to anyone and couldnt be more pleased. Truly, he was so kind and friendly |
|
| 10/27/2025 |
151 |
Orientation |
10 |
Great details, CJ is polite and friendly |
|
| 10/23/2025 |
29 |
11m Walk |
9 |
Everything has been great... the only thing that I was disappointed in was that the tree in my front yard died. I told them when I moved in within the first few days that the tree did not look like it was going to make it and I was told it would. When I realized it was indeed dead - I did a Warranty request. I know you do not warrant landscaping but it was dying when they put it in. |
Replace the tree! :) |
| 10/16/2025 |
43 |
11m Walk |
10 |
Excellent communication through the entire process. Havent had any major issues with anything |
There really isnt anything |
| 10/16/2025 |
139 |
Orientation |
10 |
Katie Bates, she is the absolute best! Great communicator and goes above and beyond! CJ was also very helpful! |
No |
| 10/14/2025 |
158 |
Purchaser Frame Review |
10 |
|
|
| 10/10/2025 |
186 |
Orientation |
10 |
Katie, Craig, and CJ |
You are amazing! |
| 10/10/2025 |
130 |
Orientation |
10 |
CJ was very personable and efficient. He elevated the overall experience significantly. |
|
| 10/10/2025 |
46 |
11m Walk |
9 |
Quality work, great staff that aims to please, great floor plan! |
No real complaints. There was one issue that was never figured out regarding our fridge and the outlet behind it not working. No one was able to fix the issue and it that doesn't seem reasonable to us. Other than that, I can't think of anything about our experience that could be improved. |
| 10/8/2025 |
134 |
Orientation |
10 |
Everyone in the process was fantastic |
None, everything was great! |
| 10/8/2025 |
140 |
Orientation |
10 |
CJ was great and extremely thorough, much appreciated!! |
Super excited to be here. We are looking forward to being a part of the community and the partnership with Signature. |
| 9/30/2025 |
191 |
30d Walk |
10 |
The quality of experience weve had with the building process to the quality of the home once it was finished. |
The landscaping has been the one thing that has been difficult. Dead sod due to the extreme dry heat. |
| 9/29/2025 |
47 |
11m Walk |
10 |
Love the style of my home and had a great overall build experience with Signature. |
Id prefer less landscaping planted in front of each home and along the sidewalks. I feel its overdone. Sometimes less is more! |
| 9/25/2025 |
153 |
Orientation |
10 |
Aaron, thank you for everything! KatieMike are life savers |
|
| 9/25/2025 |
121 |
Orientation |
10 |
SUPERIOR!! (Everything and Everyone) I love these people and this company! |
|
| 9/24/2025 |
27 |
11m Walk |
9 |
Anthony was great on the sales side and the design process was easy. Only issue we have had and didnt really get a resolution for was our side yard. |
I would recommend already. Maybe the only flexibility I would say for you guys would be to add a bigger fridge to the kitchen |
| 9/22/2025 |
123 |
Purchaser Design Conducted / Submitted |
10 |
|
|
| 9/15/2025 |
12 |
Orientation |
10 |
CJ was incredibly helpful! Professional and approachable! CJ, Katie, Craig- 1010! Exceptional service, we are thankful for the excellent communication and gorgeous home. Thank you! |
|
| 9/15/2025 |
148 |
Orientation |
10 |
All very professional and courteous. Communication was exceptional |
No, very pleased. We made the
right decision and enjoyed CJ and Bill with all decisions and availability. |
| 9/15/2025 |
180 |
Orientation |
10 |
Bill, very nice! Both Chris- very nice! |
|
| 9/2/2025 |
132 |
Purchaser Frame Review |
10 |
Katie Bates has been an absolute pleasure to work with. Her attention to detail is extraordinary and has been so helpful during the building of our dream home. |
|
| 9/2/2025 |
53 |
11m Walk |
10 |
Signature has been easy to work with. Our home seems to be solidly constructed and I really like the layout and design. |
Can't think of anything. |
| 8/25/2025 |
128 |
Purchaser Frame Review |
10 |
The knowledge and patience Zach had with us. Very calming presence. |
Not sure as of yet. |
| 8/25/2025 |
142 |
30d Walk |
9 |
|
|
| 8/25/2025 |
119 |
Orientation |
10 |
Yes |
NA |
| 8/18/2025 |
158 |
Purchaser Design Conducted / Submitted |
10 |
Staff was excellent, professional and very knowledgeable. |
Consider adding more sales staff or perhaps someone to support sales staff because getting access to them at times was a challenge due to so many prospective buyers. |
| 7/30/2025 |
17 |
11m Walk |
10 |
Quality of the home. |
None |
| 7/28/2025 |
133 |
Purchaser Frame Review |
10 |
Friendliness and knowledge of builder and staff. Very helpful and patient. |
None |
| 7/28/2025 |
131 |
Purchaser Frame Review |
10 |
The build quality was reviewed by 2 General Contractor friends whom were quite skeptical that I was making an ill informed decision by building in Spring Hill (not Franklin). After each of their walkthroughs (done separately) they marveled at the quality, speed, and price point. Of the few punch list items they not picked, all were addressed during frame review and corrected with no issue! This is as good as it gets in my book! |
Slight nit pick item- you may want to consider waiving the 500.00 change fee when incremental additions go over a certain threshold. For example - if I added a sconce and that was only change - the absolutely, an additional change fee seems legit, but if I add 3,500.00 + of new additions then, in margin alone the 500.00 change fee has been recouped and show be considered for waiving. Just a thought though! It may even encourage an upgrade or two! |
| 7/24/2025 |
153 |
Purchaser Frame Review |
10 |
Builder (Aaron) was very quick to address items that needed to be changed or fixed |
When structural upgrades are selected (example: the deluxe laundry room extends the living room and decreases the size of the dining room) the original electrical plans do not change so it puts the ceiling lights and switches in weird places. It would be helpful if the electrical was automatically adjusted. |
| 7/24/2025 |
159 |
Purchaser Design Conducted / Submitted |
10 |
Everything has flowed so easy thus far! Everyone has answered emails and texts quickly and efficiently! |
|
| 7/23/2025 |
4 |
11m Walk |
10 |
The great service we got from all the people from beginning to end. Katie, Kelly, AJ, Chris, Ken all have been great to work with. |
|
| 7/18/2025 |
184 |
Orientation |
10 |
Everyone, KatieAmazing. CJ was Fantastic! |
No |
| 7/16/2025 |
110 |
Orientation |
10 |
Super appreciative of CJ. He has been professional, communicative, and incredibly thorough. Weve built 4+ times and this has been the best orientation walk through process |
None |
| 7/14/2025 |
13 |
Orientation |
10 |
CJ was very professional with a genuine personality- He enjoys his work |
None |
| 7/11/2025 |
120 |
Orientation |
10 |
Really Appreciate Katie! |
Nope |
| 7/2/2025 |
101 |
30d Walk |
10 |
We had an all around great experience- every question and concern was addressed promptly. This was our first home buying experience, and we feel fortunate that it was with signature. |
|
| 7/2/2025 |
182 |
Purchaser Frame Review |
10 |
Good comunication and follow through |
|
| 7/2/2025 |
129 |
Purchaser Design Conducted / Submitted |
10 |
Erica Kirkpatrick and Mike Long |
|
| 7/2/2025 |
98 |
30d Walk |
10 |
|
|
| 6/27/2025 |
190 |
Orientation |
10 |
Whole team was excellent |
None |
| 6/24/2025 |
142 |
Orientation |
10 |
Katie, CJ, and Mike |
NA |
| 6/23/2025 |
59 |
11m Walk |
10 |
Response to minor item repair, great communication |
Just continue with calling people back probably promptly and listening to concerns. |
| 6/20/2025 |
108 |
Orientation |
10 |
Have already referred someone to the point where they bought a house here.CJ, Aaron, Mike, Kendra, and everyone else has been fantastic |
We have been extremely pleased |
| 6/20/2025 |
112 |
Orientation |
10 |
Mike Long has been very helpful and Chad has been very accommodating |
Nothing I can think of |
| 6/18/2025 |
105 |
30d Walk |
10 |
Quality |
Everything is great so far. Been responsive on items we needed fixed. |
| 6/17/2025 |
144 |
Orientation |
10 |
Katie, Mike Long, CJ, and Aaron, fabulous experience |
Cant think of anything |
| 6/12/2025 |
189 |
Orientation |
10 |
Thank CJ, thank you CJ for your patience and making things with love |
|
| 6/10/2025 |
143 |
Orientation |
10 |
CJ, Anthony, Mike, and Aaron were awesome |
No, All Good! |
| 6/10/2025 |
187 |
Orientation |
10 |
Everyone is so helpful and kept informed on all needs. Erika, Mike, CJ,Bill are all awesome! |
:) |
| 6/4/2025 |
180 |
Purchaser Frame Review |
10 |
|
|
| 6/2/2025 |
102 |
30d Walk |
10 |
Very hands on from choosing a lot to the completion of the build. |
Put in the option to complete the flex area! |
| 5/30/2025 |
107 |
Orientation |
10 |
Chad has been great, Mike is terrific, all have easy and friendly to work with |
NA |
| 5/28/2025 |
146 |
Orientation |
10 |
Everyone Ive worked with has been Fabulous. CJ, Mike, Erica, and Bill |
NA |
| 5/23/2025 |
95 |
Orientation |
9 |
the quality control process
appears to be working well
|
None |
| 5/21/2025 |
106 |
Orientation |
10 |
The process was smooth, everyone I encountered was helpful. I have purchased new construction homes in the past and this experience was exponentially better |
Nothing I can think of |
| 5/20/2025 |
141 |
Orientation |
10 |
This has been a fabulous experience |
Nothing |
| 5/20/2025 |
133 |
Purchaser Design Conducted / Submitted |
10 |
Melissa and Mike were awesome! I know how much volume they're probably juggling but they made it feel like we were their only customers. We were one of Melissa's first appointments, but we honestly couldn't tell. They were very helpful and welcoming! |
The only thing worth mentioning was that Melissa had to use an iPad for the entire appointment which made things a little more difficult when trying to visualize for the whole table - there were 4 of us and two of them... so 6 people all huddled around the iPad could get difficult. I think having a TV to screen share to would have easily solved this minor issue. Didn't affect our satisfaction with the meetings though. |
| 5/19/2025 |
104 |
Orientation |
10 |
CJ is great |
Everything was wonderful and smooth |
| 5/9/2025 |
96 |
Orientation |
10 |
CJ is amazing and very detail oriented |
None |
| 5/9/2025 |
103 |
Orientation |
9 |
Erica, Chad, Mike, Chris, and Craig had great communication |
No last minute changes on stairs and window delays |
| 5/6/2025 |
97 |
Orientation |
10 |
Everyone was great |
None |
| 5/6/2025 |
99 |
Orientation |
10 |
CJ was great explaining the process |
Everything was excellent |
| 5/5/2025 |
191 |
Purchaser Frame Review |
9 |
It was efficient, informative, and organized. |
|
| 5/5/2025 |
94 |
Orientation |
10 |
Erika, Mike, CJ. Would purchase again without Hesitance |
All great |
| 5/1/2025 |
93 |
Orientation |
10 |
Very thorough and helpful with the full process. CJ, AJ, Bill, Ken, Katie. |
Everything was perfect! |
| 4/30/2025 |
101 |
Orientation |
10 |
Anthony, Mike, Aaron |
NA |
| 4/28/2025 |
98 |
Orientation |
10 |
Great communication, quick response time |
NA |
| 4/23/2025 |
110 |
Purchaser Frame Review |
10 |
Professionalism- easy to work with |
None |
| 4/21/2025 |
121 |
Purchaser Design Conducted / Submitted |
10 |
The design team of Mike and Melissa made my appointment so enjoyable. They were very prepared, I loved all their design suggestions and they are great communicators. They are both very professional but make the long appointments fun and exciting. |
I would definitely recommend you. I would have more included options. |
| 4/18/2025 |
105 |
Orientation |
10 |
CJ |
Everything was great |
| 4/16/2025 |
75 |
30d Walk |
10 |
So far everything has gone smoothly |
|
| 4/14/2025 |
87 |
30d Walk |
10 |
Working with every team involved was a pleasant experience; even the owner dewight called and talked with me for 15 minutes. |
I shared with Dewight that the only area I could recommend improvement on is subcontractors and following details. I found several mistakes in the process that should have been caught by the builders and tradesmen. There is never time to do things right but always time to redo them. Haste creates waist. The gutter people have been here multiple times from water running behind the gutters. When they tried to fix them, they ran large screws through the boards which look bad. If I were the builder, I would make sure craftsmen did not repeat the same issue. |
| 4/7/2025 |
89 |
30d Walk |
9 |
Mike, Aaron, and Erica were great. Excellent people to work with. Very receptive to our concerns and customer focused. |
Little things that the QA folks missed that we now notice. EX dishwasher mounting screw split the wood it's mounted to. |
| 4/7/2025 |
102 |
Orientation |
10 |
Everyone has been exceptional! Anthony, Mike, CJ, Craig, and Aaron to name a few! |
I would like for the mud bench to have been offered in different wood materials for the top. This wood looks rough and unfinished |
| 4/7/2025 |
87 |
Orientation |
10 |
|
|
| 3/31/2025 |
144 |
Purchaser Frame Review |
10 |
Thus far all has gone well. |
I dont think I have gotten far enough into the process to be able to answer this question |
| 3/29/2025 |
91 |
Orientation |
9 |
|
|
| 3/29/2025 |
92 |
Orientation |
10 |
The whole team has been amazing - Mike, Katie, AJ, Bill, CJ! We have felt that the entire
process was thorough & seamless |
If an upgrade is known to be offeredincluded
In the next phase of homes, even if a change
order fee is needed, allow it to be done. |
| 3/29/2025 |
77 |
Orientation |
10 |
Private home inspector was very impressed with home |
Nope! |
| 3/27/2025 |
88 |
Orientation |
10 |
Shout Outs: Mike Long - Katie B. - Austin Hanson - AJ - Chris B. |
Have a little more face-to-face meetings mid-process. |
| 3/24/2025 |
107 |
Purchaser Frame Review |
10 |
Both my builder and designer are great. Very knowledgeable and helpful. |
|
| 3/19/2025 |
115 |
Purchaser Design Conducted / Submitted |
10 |
this is our second home with signature. we love the company. we love the vision and options available. staff are very friendly and helpful as well. |
nothing I can think of off the top of my head. |
| 3/11/2025 |
69 |
30d Walk |
10 |
We have been impressed with the responsiveness of the Signature staff, both sales staff as well as construction. Each time we have reached out, our concerns have been addressed exceeding our expectations. |
Continue to develop new floor plans and options for our buyers. |
| 3/5/2025 |
146 |
Purchaser Frame Review |
10 |
Builder was very friendly and helpful |
Make sure your homes on the website virtual walkthrough is showing the home being sold. I bought the Hayes based on the video on the website and after walking thru 5 or six finished Hayes houses. None of them are the Hayes without the 43k addition that I knew nothing about. That needs to be clearly stated. I love all the homes. I would also like to see more choices in the design catalog. I chose to leave out options like kitchen tile because there was nothing I like |
| 3/5/2025 |
141 |
Purchaser Frame Review |
10 |
|
|
| 3/3/2025 |
80 |
30d Walk |
9 |
I have been on planet Earth for 73 years....I've built, bought or sold many houses throughout a corporate career & several relocations...I have found that Signature Homes does build a very nice, tight, quality house. It is true, I am still settling in but making progress each day. The after sale team and the warranty folks have been very good at responding to the few quirks that I had as you would expect with any new construction. The neighborhood (June Lake) is coming along just fine with my street (phase 2) just about 100 % occupied except for the MODEL HOMES. One of the suggestions that I could make seems trivial but will become important to a buyer after move-in....the shower heads....yes, the shower heads. The standard model that is used by Signature homes is not very good and I have actually changed both of mine out for ones that do what they are supposed to do....I would suggest that your customer experience team actually go into a model home and use the shower to illustrate what I speak of. |
In order to assist new home owners within your new Signature community, have a list prepared for all of the utility, gas, electric, trash, cable, security numbers and contacts that will be needed along with web sites addresses, emails, etc. and what the process would be for each of these entities. You could have someone in your office making these calls, developing a list with the aforementioned items that I suggested to be presented prior to sale or at closing. Signature does provide a rudimentary list of numbers but this list is insufficient for all of the nuances that a new homeowner will encounter. Have one of your staff members spend a morning or an afternoon making these calls, develop a MASTER LIST for new owners. |