| 10/16/2025 |
43 |
11m Walk |
10 |
Excellent communication through the entire process. Havent had any major issues with anything |
There really isnt anything |
| 10/16/2025 |
139 |
Orientation |
10 |
Katie Bates, she is the absolute best! Great communicator and goes above and beyond! CJ was also very helpful! |
No |
| 10/14/2025 |
158 |
Purchaser Frame Review |
10 |
|
|
| 10/10/2025 |
46 |
11m Walk |
9 |
Quality work, great staff that aims to please, great floor plan! |
No real complaints. There was one issue that was never figured out regarding our fridge and the outlet behind it not working. No one was able to fix the issue and it that doesn't seem reasonable to us. Other than that, I can't think of anything about our experience that could be improved. |
| 10/10/2025 |
186 |
Orientation |
10 |
Katie, Craig, and CJ |
You are amazing! |
| 10/10/2025 |
130 |
Orientation |
10 |
CJ was very personable and efficient. He elevated the overall experience significantly. |
|
| 10/8/2025 |
134 |
Orientation |
10 |
Everyone in the process was fantastic |
None, everything was great! |
| 10/8/2025 |
140 |
Orientation |
10 |
CJ was great and extremely thorough, much appreciated!! |
Super excited to be here. We are looking forward to being a part of the community and the partnership with Signature. |
| 9/30/2025 |
191 |
30d Walk |
10 |
The quality of experience weve had with the building process to the quality of the home once it was finished. |
The landscaping has been the one thing that has been difficult. Dead sod due to the extreme dry heat. |
| 9/29/2025 |
47 |
11m Walk |
10 |
Love the style of my home and had a great overall build experience with Signature. |
Id prefer less landscaping planted in front of each home and along the sidewalks. I feel its overdone. Sometimes less is more! |
| 9/25/2025 |
153 |
Orientation |
10 |
Aaron, thank you for everything! KatieMike are life savers |
|
| 9/25/2025 |
121 |
Orientation |
10 |
SUPERIOR!! (Everything and Everyone) I love these people and this company! |
|
| 9/24/2025 |
27 |
11m Walk |
9 |
Anthony was great on the sales side and the design process was easy. Only issue we have had and didnt really get a resolution for was our side yard. |
I would recommend already. Maybe the only flexibility I would say for you guys would be to add a bigger fridge to the kitchen |
| 9/22/2025 |
123 |
Purchaser Design Conducted / Submitted |
10 |
|
|
| 9/15/2025 |
12 |
Orientation |
10 |
CJ was incredibly helpful! Professional and approachable! CJ, Katie, Craig- 1010! Exceptional service, we are thankful for the excellent communication and gorgeous home. Thank you! |
|
| 9/15/2025 |
148 |
Orientation |
10 |
All very professional and courteous. Communication was exceptional |
No, very pleased. We made the
right decision and enjoyed CJ and Bill with all decisions and availability. |
| 9/15/2025 |
180 |
Orientation |
10 |
Bill, very nice! Both Chris- very nice! |
|
| 9/2/2025 |
132 |
Purchaser Frame Review |
10 |
Katie Bates has been an absolute pleasure to work with. Her attention to detail is extraordinary and has been so helpful during the building of our dream home. |
|
| 9/2/2025 |
53 |
11m Walk |
10 |
Signature has been easy to work with. Our home seems to be solidly constructed and I really like the layout and design. |
Can't think of anything. |
| 8/25/2025 |
128 |
Purchaser Frame Review |
10 |
The knowledge and patience Zach had with us. Very calming presence. |
Not sure as of yet. |
| 8/25/2025 |
142 |
30d Walk |
9 |
|
|
| 8/25/2025 |
119 |
Orientation |
10 |
Yes |
NA |
| 8/18/2025 |
158 |
Purchaser Design Conducted / Submitted |
10 |
Staff was excellent, professional and very knowledgeable. |
Consider adding more sales staff or perhaps someone to support sales staff because getting access to them at times was a challenge due to so many prospective buyers. |
| 7/30/2025 |
17 |
11m Walk |
10 |
Quality of the home. |
None |
| 7/28/2025 |
133 |
Purchaser Frame Review |
10 |
Friendliness and knowledge of builder and staff. Very helpful and patient. |
None |
| 7/28/2025 |
131 |
Purchaser Frame Review |
10 |
The build quality was reviewed by 2 General Contractor friends whom were quite skeptical that I was making an ill informed decision by building in Spring Hill (not Franklin). After each of their walkthroughs (done separately) they marveled at the quality, speed, and price point. Of the few punch list items they not picked, all were addressed during frame review and corrected with no issue! This is as good as it gets in my book! |
Slight nit pick item- you may want to consider waiving the 500.00 change fee when incremental additions go over a certain threshold. For example - if I added a sconce and that was only change - the absolutely, an additional change fee seems legit, but if I add 3,500.00 + of new additions then, in margin alone the 500.00 change fee has been recouped and show be considered for waiving. Just a thought though! It may even encourage an upgrade or two! |
| 7/24/2025 |
153 |
Purchaser Frame Review |
10 |
Builder (Aaron) was very quick to address items that needed to be changed or fixed |
When structural upgrades are selected (example: the deluxe laundry room extends the living room and decreases the size of the dining room) the original electrical plans do not change so it puts the ceiling lights and switches in weird places. It would be helpful if the electrical was automatically adjusted. |
| 7/24/2025 |
159 |
Purchaser Design Conducted / Submitted |
10 |
Everything has flowed so easy thus far! Everyone has answered emails and texts quickly and efficiently! |
|
| 7/23/2025 |
4 |
11m Walk |
10 |
The great service we got from all the people from beginning to end. Katie, Kelly, AJ, Chris, Ken all have been great to work with. |
|
| 7/18/2025 |
184 |
Orientation |
10 |
Everyone, KatieAmazing. CJ was Fantastic! |
No |
| 7/16/2025 |
110 |
Orientation |
10 |
Super appreciative of CJ. He has been professional, communicative, and incredibly thorough. Weve built 4+ times and this has been the best orientation walk through process |
None |
| 7/14/2025 |
13 |
Orientation |
10 |
CJ was very professional with a genuine personality- He enjoys his work |
None |
| 7/11/2025 |
120 |
Orientation |
10 |
Really Appreciate Katie! |
Nope |
| 7/2/2025 |
101 |
30d Walk |
10 |
We had an all around great experience- every question and concern was addressed promptly. This was our first home buying experience, and we feel fortunate that it was with signature. |
|
| 7/2/2025 |
182 |
Purchaser Frame Review |
10 |
Good comunication and follow through |
|
| 7/2/2025 |
129 |
Purchaser Design Conducted / Submitted |
10 |
Erica Kirkpatrick and Mike Long |
|
| 7/2/2025 |
98 |
30d Walk |
10 |
|
|
| 6/27/2025 |
190 |
Orientation |
10 |
Whole team was excellent |
None |
| 6/24/2025 |
142 |
Orientation |
10 |
Katie, CJ, and Mike |
NA |
| 6/23/2025 |
59 |
11m Walk |
10 |
Response to minor item repair, great communication |
Just continue with calling people back probably promptly and listening to concerns. |
| 6/20/2025 |
108 |
Orientation |
10 |
Have already referred someone to the point where they bought a house here.CJ, Aaron, Mike, Kendra, and everyone else has been fantastic |
We have been extremely pleased |
| 6/20/2025 |
112 |
Orientation |
10 |
Mike Long has been very helpful and Chad has been very accommodating |
Nothing I can think of |
| 6/18/2025 |
105 |
30d Walk |
10 |
Quality |
Everything is great so far. Been responsive on items we needed fixed. |
| 6/17/2025 |
144 |
Orientation |
10 |
Katie, Mike Long, CJ, and Aaron, fabulous experience |
Cant think of anything |
| 6/12/2025 |
189 |
Orientation |
10 |
Thank CJ, thank you CJ for your patience and making things with love |
|
| 6/10/2025 |
143 |
Orientation |
10 |
CJ, Anthony, Mike, and Aaron were awesome |
No, All Good! |
| 6/10/2025 |
187 |
Orientation |
10 |
Everyone is so helpful and kept informed on all needs. Erika, Mike, CJ,Bill are all awesome! |
:) |
| 6/4/2025 |
180 |
Purchaser Frame Review |
10 |
|
|
| 6/2/2025 |
102 |
30d Walk |
10 |
Very hands on from choosing a lot to the completion of the build. |
Put in the option to complete the flex area! |
| 5/30/2025 |
107 |
Orientation |
10 |
Chad has been great, Mike is terrific, all have easy and friendly to work with |
NA |
| 5/28/2025 |
146 |
Orientation |
10 |
Everyone Ive worked with has been Fabulous. CJ, Mike, Erica, and Bill |
NA |
| 5/23/2025 |
95 |
Orientation |
9 |
the quality control process
appears to be working well
|
None |
| 5/21/2025 |
106 |
Orientation |
10 |
The process was smooth, everyone I encountered was helpful. I have purchased new construction homes in the past and this experience was exponentially better |
Nothing I can think of |
| 5/20/2025 |
141 |
Orientation |
10 |
This has been a fabulous experience |
Nothing |
| 5/20/2025 |
133 |
Purchaser Design Conducted / Submitted |
10 |
Melissa and Mike were awesome! I know how much volume they're probably juggling but they made it feel like we were their only customers. We were one of Melissa's first appointments, but we honestly couldn't tell. They were very helpful and welcoming! |
The only thing worth mentioning was that Melissa had to use an iPad for the entire appointment which made things a little more difficult when trying to visualize for the whole table - there were 4 of us and two of them... so 6 people all huddled around the iPad could get difficult. I think having a TV to screen share to would have easily solved this minor issue. Didn't affect our satisfaction with the meetings though. |
| 5/19/2025 |
104 |
Orientation |
10 |
CJ is great |
Everything was wonderful and smooth |
| 5/9/2025 |
96 |
Orientation |
10 |
CJ is amazing and very detail oriented |
None |
| 5/9/2025 |
103 |
Orientation |
9 |
Erica, Chad, Mike, Chris, and Craig had great communication |
No last minute changes on stairs and window delays |
| 5/6/2025 |
97 |
Orientation |
10 |
Everyone was great |
None |
| 5/6/2025 |
99 |
Orientation |
10 |
CJ was great explaining the process |
Everything was excellent |
| 5/5/2025 |
191 |
Purchaser Frame Review |
9 |
It was efficient, informative, and organized. |
|
| 5/5/2025 |
94 |
Orientation |
10 |
Erika, Mike, CJ. Would purchase again without Hesitance |
All great |
| 5/1/2025 |
93 |
Orientation |
10 |
Very thorough and helpful with the full process. CJ, AJ, Bill, Ken, Katie. |
Everything was perfect! |
| 4/30/2025 |
101 |
Orientation |
10 |
Anthony, Mike, Aaron |
NA |
| 4/28/2025 |
98 |
Orientation |
10 |
Great communication, quick response time |
NA |
| 4/23/2025 |
110 |
Purchaser Frame Review |
10 |
Professionalism- easy to work with |
None |
| 4/21/2025 |
121 |
Purchaser Design Conducted / Submitted |
10 |
The design team of Mike and Melissa made my appointment so enjoyable. They were very prepared, I loved all their design suggestions and they are great communicators. They are both very professional but make the long appointments fun and exciting. |
I would definitely recommend you. I would have more included options. |
| 4/18/2025 |
105 |
Orientation |
10 |
CJ |
Everything was great |
| 4/16/2025 |
75 |
30d Walk |
10 |
So far everything has gone smoothly |
|
| 4/14/2025 |
87 |
30d Walk |
10 |
Working with every team involved was a pleasant experience; even the owner dewight called and talked with me for 15 minutes. |
I shared with Dewight that the only area I could recommend improvement on is subcontractors and following details. I found several mistakes in the process that should have been caught by the builders and tradesmen. There is never time to do things right but always time to redo them. Haste creates waist. The gutter people have been here multiple times from water running behind the gutters. When they tried to fix them, they ran large screws through the boards which look bad. If I were the builder, I would make sure craftsmen did not repeat the same issue. |
| 4/7/2025 |
89 |
30d Walk |
9 |
Mike, Aaron, and Erica were great. Excellent people to work with. Very receptive to our concerns and customer focused. |
Little things that the QA folks missed that we now notice. EX dishwasher mounting screw split the wood it's mounted to. |
| 4/7/2025 |
102 |
Orientation |
10 |
Everyone has been exceptional! Anthony, Mike, CJ, Craig, and Aaron to name a few! |
I would like for the mud bench to have been offered in different wood materials for the top. This wood looks rough and unfinished |
| 4/7/2025 |
87 |
Orientation |
10 |
|
|
| 3/31/2025 |
144 |
Purchaser Frame Review |
10 |
Thus far all has gone well. |
I dont think I have gotten far enough into the process to be able to answer this question |
| 3/29/2025 |
91 |
Orientation |
9 |
|
|
| 3/29/2025 |
92 |
Orientation |
10 |
The whole team has been amazing - Mike, Katie, AJ, Bill, CJ! We have felt that the entire
process was thorough & seamless |
If an upgrade is known to be offeredincluded
In the next phase of homes, even if a change
order fee is needed, allow it to be done. |
| 3/29/2025 |
77 |
Orientation |
10 |
Private home inspector was very impressed with home |
Nope! |
| 3/27/2025 |
88 |
Orientation |
10 |
Shout Outs: Mike Long - Katie B. - Austin Hanson - AJ - Chris B. |
Have a little more face-to-face meetings mid-process. |
| 3/24/2025 |
107 |
Purchaser Frame Review |
10 |
Both my builder and designer are great. Very knowledgeable and helpful. |
|
| 3/19/2025 |
115 |
Purchaser Design Conducted / Submitted |
10 |
this is our second home with signature. we love the company. we love the vision and options available. staff are very friendly and helpful as well. |
nothing I can think of off the top of my head. |
| 3/11/2025 |
69 |
30d Walk |
10 |
We have been impressed with the responsiveness of the Signature staff, both sales staff as well as construction. Each time we have reached out, our concerns have been addressed exceeding our expectations. |
Continue to develop new floor plans and options for our buyers. |
| 3/5/2025 |
146 |
Purchaser Frame Review |
10 |
Builder was very friendly and helpful |
Make sure your homes on the website virtual walkthrough is showing the home being sold. I bought the Hayes based on the video on the website and after walking thru 5 or six finished Hayes houses. None of them are the Hayes without the 43k addition that I knew nothing about. That needs to be clearly stated. I love all the homes. I would also like to see more choices in the design catalog. I chose to leave out options like kitchen tile because there was nothing I like |
| 3/5/2025 |
141 |
Purchaser Frame Review |
10 |
|
|
| 3/3/2025 |
80 |
30d Walk |
9 |
I have been on planet Earth for 73 years....I've built, bought or sold many houses throughout a corporate career & several relocations...I have found that Signature Homes does build a very nice, tight, quality house. It is true, I am still settling in but making progress each day. The after sale team and the warranty folks have been very good at responding to the few quirks that I had as you would expect with any new construction. The neighborhood (June Lake) is coming along just fine with my street (phase 2) just about 100 % occupied except for the MODEL HOMES. One of the suggestions that I could make seems trivial but will become important to a buyer after move-in....the shower heads....yes, the shower heads. The standard model that is used by Signature homes is not very good and I have actually changed both of mine out for ones that do what they are supposed to do....I would suggest that your customer experience team actually go into a model home and use the shower to illustrate what I speak of. |
In order to assist new home owners within your new Signature community, have a list prepared for all of the utility, gas, electric, trash, cable, security numbers and contacts that will be needed along with web sites addresses, emails, etc. and what the process would be for each of these entities. You could have someone in your office making these calls, developing a list with the aforementioned items that I suggested to be presented prior to sale or at closing. Signature does provide a rudimentary list of numbers but this list is insufficient for all of the nuances that a new homeowner will encounter. Have one of your staff members spend a morning or an afternoon making these calls, develop a MASTER LIST for new owners. |
| 2/20/2025 |
104 |
Purchaser Frame Review |
10 |
The builder was extremely thorough |
Maybe not make everything cost to change things up |
| 2/13/2025 |
75 |
Orientation |
10 |
Everyone I worked with was great |
Nothing |
| 2/13/2025 |
76 |
Orientation |
10 |
|
|
| 2/10/2025 |
191 |
Purchaser Design Conducted / Submitted |
9 |
The customization stands out as a key feature that we love. |
|
| 2/7/2025 |
83 |
Orientation |
10 |
|
|
| 2/6/2025 |
89 |
Orientation |
10 |
Chris and CJ were great |
Control the weather |
| 2/5/2025 |
106 |
Purchaser Frame Review |
10 |
Everyone took the time to explain what I was looking at and why it was done that way. |
|
| 1/31/2025 |
74 |
Orientation |
10 |
AJ, Katie, Kelly, Craig, Chris B.- ALL Fantastic!! |
|
| 1/30/2025 |
82 |
Orientation |
10 |
Chris B. and Craig were awesome, detail oriented; Great communicators. They are assets to Signature Homes. Chad was amazing as well & held framers to repair issues after framing walk-through. |
There were workmanship issues w framing. Studs not plumb, gaps in rafter supports, things a detailed superintendent should catch and hold framer responsible. These items were fixed.
Location of duct to radon pipe makes it difficult to install fan. |
| 1/30/2025 |
72 |
Orientation |
10 |
CJ was thorough and wonderful to work with |
None |
| 1/23/2025 |
102 |
Purchaser Frame Review |
10 |
So far our process has been fun and easy. |
Not sure. |
| 1/13/2025 |
105 |
Purchaser Frame Review |
10 |
Very accommodating to do meeting over FaceTime as we couldnt get to the site. |
Na |
| 1/13/2025 |
107 |
Purchaser Design Conducted / Submitted |
10 |
Mike Long is patient and so willing to help to ensure my new home is beautiful and well thought out. He spent a long time with me and didnt rush me or push to get me out the door. |
|
| 1/10/2025 |
108 |
Purchaser Design Conducted / Submitted |
10 |
Great house product and great quality people we have dealt with |
None |
| 1/9/2025 |
79 |
Orientation |
10 |
Erika, Mike, Chad and Chris have been fantastic. Super friendly, communicative and helpful! |
I had some HOA confusion. Landscaping, what theyre providing vs. what is my responsibility, etc. Really the only communication issue I had! |
| 1/8/2025 |
11 |
30d Walk |
10 |
High quality, efficient process, and great communicationfeedback. |
|
| 1/8/2025 |
187 |
Purchaser Design Conducted / Submitted |
10 |
|
|
| 1/6/2025 |
69 |
Orientation |
10 |
Everyone we have worked with has been great. Super professional and responsive. Best service we have had seen as realtors. Shout out to Kelly Payne, Anthony Aldrich, Aaron Ramer, and Chris Barnett. |
One thing to mention- Outlet in floor in living room is slightly raised, we hoped it would be completely flush to the floor. Also, adding a doggie door option would be nice small thing to add. |
| 1/6/2025 |
143 |
Purchaser Design Conducted / Submitted |
10 |
The process was easy and Mike had great input |
|
| 12/31/2024 |
81 |
Orientation |
10 |
Everyone we have worked with has been awesome. |
|
| 12/20/2024 |
71 |
Orientation |
9 |
Shout outs: Austin, Chris, Kelly, Aaron |
|
| 12/19/2024 |
73 |
Orientation |
10 |
Shoutouts: Erica & Kelly |
|
| 12/19/2024 |
68 |
Orientation |
9 |
Shoutouts: Anthony, Kelly, & Aaron |
|
| 12/18/2024 |
64 |
Orientation |
10 |
Katie & Kelly were awesome throughout the entire process. Everything was done on time and we loved the gifts you guys send! Lastly- the tool box was a terrific touch, thank you. |
Nothing |
| 12/18/2024 |
70 |
Orientation |
10 |
Kelly, Chad, Austin, Erica, Chris, every person, every process-10 |
Nothing! |
| 12/16/2024 |
41 |
30d Walk |
10 |
Quality of the construction. |
Better flooring options |
| 12/13/2024 |
66 |
Orientation |
9 |
'-Chris with QA was great.
-Chad was very responsive and accessible throughout the build process. |
More detailed info and visual updates on progress with images. |
| 12/12/2024 |
65 |
Orientation |
9 |
Anthony explained from the outset the entire buybuild. Kelly was very patient with our design process. Chad explained things well. Chris was very understanding, kind, and through. |
|
| 12/2/2024 |
101 |
Purchaser Design Conducted / Submitted |
10 |
Professionalism and patience. |
Nothing, everything was handled well |
| 12/2/2024 |
39 |
30d Walk |
9 |
I am generally pleased with my new home purchase. The layout, space, and overall construction quality are commendable, making it a great place to live. However, the walkthrough did not highlight certain issues that have become apparent.
Despite the multi-week quality control process, there were noticeable imperfections in the painting, including related issues like visible seam lines and minor indentations, which were not caught during the walkthrough. These could be easily touched up or addressed to improve the aesthetic quality significantly. |
While the walkthrough was thorough, it seems that the finer details, especially concerning painting and related areas, were overlooked. Enhancing the attention to these details during the quality control process could make a significant difference in the final product.
Consider revising the quality control checklist to include more detailed scrutiny of paint and related finish work, perhaps even a dedicated final check for these elements. |
| 12/2/2024 |
87 |
Purchaser Frame Review |
10 |
Very thorough |
Everything was good. I think your system is very good. Keep it up. |
| 11/19/2024 |
74 |
Purchaser Frame Review |
10 |
Great communication and investing in understanding our needs and wants. |
|
| 11/18/2024 |
75 |
Purchaser Frame Review |
10 |
It was correct and laid out for me to see where everything will be going |
|
| 11/18/2024 |
29 |
30d Walk |
10 |
Erica and the whole team including building and warranty wasis exceptional! Available and very quick to return texts or emails at all times. |
|
| 11/13/2024 |
89 |
Purchaser Frame Review |
10 |
Mike Long is fantastic, and the builder explain everything and noted our concerns. |
NA |
| 11/11/2024 |
106 |
Purchaser Design Conducted / Submitted |
10 |
Mike Long was extremely helpful in making sure I was making cohesive design choices. |
|
| 11/11/2024 |
98 |
Purchaser Design Conducted / Submitted |
10 |
Mike was great keeping us informed on how to beast prepare for the design meeting. Everything was very organized, accurate and on time. |
NA |
| 11/6/2024 |
11 |
Orientation |
10 |
Outstanding service |
|
| 11/4/2024 |
102 |
Purchaser Design Conducted / Submitted |
9 |
The design appointment went very well! Mike was very helpful and patient during the process. |
I wish the design center had all the lighting options to display. |
| 11/4/2024 |
105 |
Purchaser Design Conducted / Submitted |
10 |
Mike was great. Very organized and had some great suggestions. |
Everything was great. Nothing I can think of. |
| 10/30/2024 |
35 |
Orientation |
10 |
Shoutout to everyone involved! |
Always room for improvement at any level of business. |
| 10/29/2024 |
36 |
Orientation |
10 |
Yall are awesome! |
|
| 10/29/2024 |
34 |
Orientation |
10 |
|
|
| 10/28/2024 |
46 |
30d Walk |
9 |
Great customer service and care. Great finished product. |
Higher end design upgrades |
| 10/28/2024 |
48 |
30d Walk |
9 |
Exceptional experience throughout he whole process
|
A more pleasant design experience interpersonally |
| 10/28/2024 |
80 |
Purchaser Frame Review |
10 |
Having spent a large part of my automotive corporate career with one of the luxury brands, my focus has always been on Client Appreciation and Customer Care and communication....thus far, Signature Homes has met all of my expectations with regard to these first steps in the building process. I was in Springhill this afternoon and had the chance to do a drive by on my LOT # 80 at Saddlewalk....I was pleased to see the roofing shingles were completed but slightly disappointed that windows were not yet in (the GC had high expectations that windows were eminent at our frame review last week),,,,I'm sure its a supply chain issue and will hopefully be resolved soon. |
If Signature Homes has a mortgage partner with various buyer incentives, you might consider bringing them early in the process and making your buyer aware of all options available. |