Stats | Heatmap
Reeds Vale
136 Promoters
25 Neutrals
11 Detractors

72.7% RFI

Reported Over Last 365 Days

 

Promoters | Neutrals | Detractors
Date Lot Task RFI Reason Improvement
6/17/2026 405 Orientation 10 Great service and attention to detail.
6/12/2026 420 Orientation 10 Great builder and quality Not with building but the process of acquiring a lot and getting the right pallete associated with lot was a little stressful
6/11/2026 424 Orientation 10 (Buyers referred the Tull family that’s buying a signature home in poplar farms) Shoutouts: Brooke H, Kyle M, Josh A, Chris B Outdoor kitchen options in build
6/5/2026 416 Orientation 10 Everyone on the Signature team was great! Venders need help, arches are poorly done!
6/2/2026 432 Orientation 10 Yes we would purchase another Signature home. Jason, Chris B. and Erin were amazing to work with. The team addressed all of our concerns promptly and providing solutions when appropriate.
6/1/2026 436 Purchaser Frame Review 10 Excellent professional advice and service from Erin and Jason. no improvement, excellent throughout throughout the process.
6/1/2026 413 30d Walk 10 Great homes and the quality is great. the 30 day walkthrough was great. The Service Rep was very helpful. I can not think of anything at the moment
5/28/2026 417 Orientation 10
5/28/2026 426 Orientation 10 Love the builder calls. Love Erin Eaton’s response time, easy to work with. Easy process. More flexibility in finishes. More offerings for finishes.
5/27/2026 437 Orientation 10 Jason was so patient and helpful. Kyle M helped us design a beautiful home. Erin took over and didn’t miss a beat. Chris B was so kind and answering all our questions. Brick the back of home
5/26/2026 345 11m Walk 10 The stream-lined process focus of the entire Signature team makes it easy to Do business with you plus the fact that all timelines were met or exceeded and communications were completely transparent. Better clarity of responsibilities of Signature, Ghertner, and the Homeowners Association. Some issues such as roadways, common areas, etc it is not easy to navigate to the responsible party. Anything with the home is very streamlined with the warranty process.
5/26/2026 428 Purchaser Frame Review 10 Very informative and encouraged us to continue to ask questions and stay in communication. Probably just allowing a little more freedom with finishings such as paint quality, but we’re very excited.
5/19/2026 414 Orientation 10 Josh, Kyle, and Erin all did a great job through the build process. Chris B had great attention to detail and follow up. Trades need to respect the work of other trades. Many defects created after install.
5/19/2026 439 Orientation 10 Shoutouts: Jason, Chris B, Erin. Brooke and Kassie during sales process. We wanted to install a 42 inch built-in refrigerator in our beautiful kitchen, but could not because of the space limitation.
5/18/2026 467 30d Walk 10 Nice house in a nice area with amenities 1. Window Panes - Flexibility on window pane selection. 2. Backside Brick - Being able to brick all 4 sides of the home.
5/18/2026 422 Orientation 10 Shout out to Craig Hunt for hearing all of our concerns throughout and Chris B was amazing during final stages and was great at documentation and easy to work with. Honestly not much, decent and clean communication throughout. Design options could be better and no outlets on kitchen walls.
5/6/2026 440 Orientation 9 Kyle, Erin, and Chris B were very helpful and patient with us during the process! Nothing I can think of at the moment
5/4/2026 427 Purchaser Frame Review 10 Builder and designer were very thorough. Any correctionsconcerns were addressed promptly.
5/4/2026 449 30d Walk 9 Customer service has been great. When closing out of community, making sure, subcontractors understand that there are residents now living in the house and to play loud music and be disruptive throughout the day is a huge nuisance. The builder team has really helped out to make sure that the noise is down to a minimum, but I would just recommend having an important meeting to state that beforehand. Living in our community, where there is construction there is already enough noise, which is completely acceptable, but to add loud music on top of it and yelling and screaming throughout the day is unnecessary and unprofessional.
4/23/2026 431 Orientation 10 Shoutouts to the whole team! A little more communication during the building process. The bi-weekly check-ins were sporadic.
4/20/2026 302 11m Walk 10 Great overall experience. Quality of build. Process and communication was timely. When we had questions we got a good answer. When we reached the one year, they addressed our issues and beyond what we identified making us feel cared for. Keep follow through on communication high.
4/17/2026 463 Orientation 10 They are polite, kind, and great listeners. Ready to solve issues.
4/16/2026 451 Orientation 10 Chris B and Craig are amazing! So thankful for them.
4/16/2026 434 Orientation 10 Our builder Jason is outstanding. Chris B and Josh were also great!! Erin and Brooke were also excellent! Everything went smoothly thanks to Jason and his team. Keep up the good work.
4/13/2026 412 Orientation 10 Great experience. Great communication and follow through. Great designer too! It was great having so many upgrading options to choose from. Precautionary measures with thresholds so they’re not damaged during construction. Protect cabinetry so they don’t get nicked up.
4/13/2026 421 Purchaser Frame Review 9
4/8/2026 465 30d Walk 10 Communication & Followup of during building was great. Traffic control during construction.
4/1/2026 430 Orientation 10
3/31/2026 413 Orientation 10 Chris B and Erin were fantastic. Extremely friendly and easy to work with. Kassie was great to work with as well. All made the experience great. Bo Griffin was great to work with. Nothing that I can think of.
3/27/2026 461 Orientation 10
3/26/2026 411 Orientation 10 We would definitely purchase another Signature home, but we are not moving again:) Jason and Kyle Morton have been awesome!! I would recommend making the insulation over garage areas the same R value as the rest of the house when the upgraded option is selected.
3/24/2026 406 Orientation 10 Shoutouts: Brooke, Kassie, Erin, Josh Amor, Chris B None- All has been an easy process
3/18/2026 48 (model home) Orientation 10 All have been great! Chris B, Bill, Kassie None, I’m happy!
3/13/2026 408 Orientation 10
3/9/2026 407 Orientation 10 Chris B was fantastic! Fix the jacked up garage floor. Not a good look or craftsmanship. Would offer residents to fix seal coat. (QA NOTES: Garage floor cracks are well within tolerance per Signature Warranty Manual)
3/3/2026 449 Orientation 10 Shoutouts: Yoshi (Josh), Kyle M. Jason, Chris B
3/2/2026 470 Orientation 10 Shoutouts: Chris, Bo, Kassie
2/27/2026 467 Orientation 10 Jason Danner did a fabulous job building our home. Very involved in the process, knowledgeable, follows up, prompt and courteous. A pleasure to work with. Chris Barnett also did a commendable job proactively resolving minor items. Also, personable and a pleasure to work with.
2/26/2026 466 Orientation 10 Kyle, Erin, and Chris were all great!
2/25/2026 469 Orientation 10 Shoutouts: Chris & Josh
2/16/2026 225 11m Walk 9
2/13/2026 459 Orientation 10 I love you all.
2/11/2026 436 Purchaser Design Conducted / Submitted 10 Excellent design help More flexible custom options for build. Example Of radiant floor heat under tile etc.
2/9/2026 452 30d Walk 10
2/6/2026 465 Orientation 10 Craig Hunt was an incredible builder to work with. The best builder I have ever worked with anywhere in the United States! Keep up the great work. Communication has been awesome.
2/5/2026 410 Orientation 10 Erin, Jason, and Chris B. were fantastic during the build process. Brooke was amazing during the purchase process. Calendar invites. I live on my iPhone
2/4/2026 443 Orientation 10 Already recommended a friend!
1/30/2026 444 Orientation 10 Very transparent. Chris B was clear and addressed all concerns. Jason D was fantastic. Very comfortable process.
1/27/2026 415 Purchaser Frame Review 9 Our experience with our designer Erin has been incredible! She has been very communicative and helpful in every way! From design, design changes and recommendations she has been amazing. Kyle (our builder) is obviously very familiar and knowledgeable. This was our first time meeting with him and he seems great! I think one of the biggest suggestions I could make would be an official customer portal for questions or concerns. While this home is not a custom home it is certainly not a small starter home. It would have been really nice to be able submit our questionsphotos and have either Erin, Kyle or someone further up the chain (if necessary) be able to address them (rather than Erin having to review our questions and track down the builder(s) and be the middleman for all concerns). We recognize that the team is working on so many other homes at the same time and as I said earlier, Erin has been amazing. I just think it would be more efficient to have our questions pushed to our team through an app portal etc.
1/26/2026 434 Purchaser Frame Review 10 Courteous and knowledgeable representatives, Erin and Jason. Don’t double the price to add electrical outlets at the framing review. We were told that we were going to be charged only for material, but we were charged $180 per outlet. The cost per outlet during the design meeting was $90. Amazingly high price!! We still added two outlets. That goes way beyond the cost of materials.
1/23/2026 441 Orientation 10 Everyone’s responsiveness was amazing. Kyle Morton, Josh Amor, and Chris B have been the dream team! Cleanliness from your subs, the flooring issues were directly correlated to the subs not cleaning and wearing shoe covers.
1/20/2026 213 11m Walk 9 Great follow-up on issues Allow more flexibility in customizing a home
1/16/2026 404 Orientation 10 Chris B was great. Very kind and detail oriented
1/15/2026 445 Orientation 10 Everyone has been so kind and responsive to any questions we’ve had throughout the process NA
1/15/2026 460 Orientation 10 Chris B, Kyle M, and Kassie are all awesome
1/14/2026 430 Purchaser Frame Review 10
1/13/2026 446 Orientation 10 Shoutouts to Brooke, Erin and Kyle H.
1/7/2026 413 Purchaser Frame Review 10 Great job with customer service. Design center service was fantastic. Just met with team on frame walk and it was very informative. Nothing that I can think of.
12/22/2025 411 Purchaser Frame Review 10 The walk-through was very thorough and smooth. The project manager already knew our entire floor plan and selections before we walked through. They were awesome about making sure everything was in the right place and fixing anything that wasn't. We have loved working with our project manager and designer. They have been very patient and thorough throughout the process. As someone who has worked for a roofing company for nine years, the biggest thing I'm not happy with is the roof. The shingle bundles are stacked on the ridge, causing them to curl, and they are installed too close together. We are working with the designer and project manager to resolve those issues. We also don't love the dryer vent going through the roof because that can be a fire hazard with lint, better to vent straight out siding. And there have been some selections that have been crazy expensive that the pricing doesn't make sense on why it is three to five times the cost we would expect and can get after closing. Otherwise, we have loved the entire process and loved working with Signature.
12/19/2025 455 Orientation 10 Chris B. was the best to work with 10 out of 10!
12/19/2025 457 Orientation 10 Overall a smooth process despite a few hiccups. Kyle Hyde, Erin, and Chris B. did a great job. Communication with brick issue and front yard volcano
12/17/2025 468 Orientation 10 Brooke, Chris B. and Jason are the best!! None. Great job by everyone!
12/12/2025 331 Orientation 10
12/11/2025 458 Orientation 10 Shoutouts to everyone on the Crews lot 458 team!
12/11/2025 467 Purchaser Frame Review 10 Workmanship at the Frame Review was well done! We were pleased that our changes were accomodated. Jason has been hands-on with helpful suggestions! We’ll recommend Signature Homes! We think being more flexibile in design, such as changing out windows to have larger window panes or bricking the entire back of the house.
12/10/2025 449 Purchaser Frame Review 10 Very friendly great customer service very commendable answered all of our questions. Nothing at all everything has been top-notch we’ve done a new build before and let’s just say that experience wasn’t that great this one has been absolutely wonderful. Communication is key and we’ve received that all the way through the process.
12/10/2025 452 Orientation 10 Jason Danner, Chris Barnett, and Erin Eaton have been so professional and friendly throughout this whole process. Each time I had contact with all of them it was wonderful and they get the job done!!
12/9/2025 448 Orientation 10 Chris B. during orientation was outstanding. NA
12/8/2025 456 Orientation 10 Kyle H, Chris B, Erin and Kassie are all outstanding! Better lighting in the design studio. Colors look differently in the home versus the studio. Carpet especially.
12/5/2025 305 Orientation 10 Bo, Chris B, and Brooke were all excellent to work with. It was great meeting the warranty team. Also, this is our 3rd Signature Home and the process has been wonderful- this is the best one!!
11/26/2025 403 Orientation 10
11/25/2025 401 Orientation 10 Erin, Jason, and Chris B have been extremely easy and helpful to work with. None, this was a great process.
11/20/2025 453 Orientation 10 100% If we ever move, we are looking for Signature Homes neighborhoods! Fabulous design experience, very clean construction sites & excellent floor plans. This is by far the best house-building process we’ve experienced. Nothing comes to mind!
11/18/2025 402 Orientation 10 Great experience. Everyone was very helpful and cooperative
11/17/2025 310 30d Walk 10 Well built homes. Accommodating and very helpful sales and design teams. A few more architectural options.
11/13/2025 258 11m Walk 10 Overall, we're very happy with the quality of our build, and the customer service has been amazing. There were a few things that were verbalized that, in the end, felt overstated – what would be covered in our one year walkthrough, how we could switch out our thermostats easily (we were later informed by the HVAC company it would void our warranty).
11/10/2025 434 Purchaser Design Conducted / Submitted 10 Excellent sales rep and design option rep. Be a bit flexible when an oversight occurs on the part of the client.
11/3/2025 465 Purchaser Frame Review 10 Great Customer service so far. None at this time, while our home is being built.
10/30/2025 322 Orientation 10 Chris B. and Jason D. for detailed walkthrough. Erin E. for helping us and explaining everything with patience. Fence at the backyard looks incomplete. We are happy with the rest so far! (QA notes: HO is referring to retaining wall fence; CB)
10/28/2025 319 Orientation 10 Brooke!! Kyle Morton!! Josh!! Chris B!! Holly!!(our realtor) - All star team Not that I can think of now.
10/28/2025 220 11m Walk 9 The team in Warranty AdoniChris. Paint- Flat paint is cheap and show everything.
10/26/2025 430 Purchaser Design Conducted / Submitted 10 an organized process that utilizes technology that allows decision making to go smoothly make available included flooring choices for tile that aren't all 12 by 24
10/23/2025 411 Purchaser Design Conducted / Submitted 10 Our experience working with Brooke, Cassie, & Kyle! They have been amazing to work with and we are thankful to have a designer help us select all our options for our home! We would like to have been able to add more windows to our exterior. Adding that as a structure upgrade would have elevated our experience. We also felt like many of the design options were very reasonable but a few of them were very expensive at a price that didn't make sense to us. (EV charger, irrigation)
10/23/2025 317 Orientation 10 Erin Eaton: Absolutely fabulous! Bo: Really kicked but when he took over! Chris B: Outstanding! Addressed all of our concerns. Last minute options not being available- try to communicate earlier in the process.
10/22/2025 318 Orientation 10 Awesome experience!
10/22/2025 329 Orientation 10 All good! Not at this point
10/22/2025 413 Purchaser Design Conducted / Submitted 10 Erin was amazing. She was extremely helpful, patient, and friendly Nothing.
10/20/2025 252 11m Walk 10 The service from warranty team is top notch. Chris & Tony are the best. Taking more time & attention to the minor details.
10/16/2025 312 Orientation 10 Our “home team”; Josh - Erin - Chris B- were outstanding and professional to work with. They were attentive and courteous throughout the process, even through issues. I we think extending the “ending” time for buyers out of state would benefit with the amount of info shared reviewed through the process, ie: warranty details, blue taping, etc. BUT, the team was so great to work with.
10/15/2025 320 Orientation 10 Chris B. was amazing Timing could have been narrowed down better. End felt stressful between getting the final appraisal and finishing the house in time, but all was good in the end!
10/14/2025 337 Orientation 10
10/1/2025 455 Purchaser Frame Review 9 Overall good experience. There were a few quality issues but I am hoping they get addressed and completed. Improved consistent quality of build.
9/30/2025 349 Orientation 10 Great finish Not at this time
9/30/2025 334 Orientation 10 Kyle H. was able to address and fully explain our concerns and needs promptly as they would come up. Overall process seemed a tad unorganized with the venders and installation of things. We did have a longer delay with engineering, was longer than expected.
9/29/2025 452 Purchaser Frame Review 10 They were both very professional, prepared and super friendly. Nothing.
9/26/2025 323 Orientation 10 Everyone was friendly and knowledgeable. Thank you!
9/26/2025 355 Orientation 10 Great job!
9/25/2025 316 Orientation 10 Everyone helping us from purchase to finish were amazing. Great team.
9/25/2025 326 Orientation 10 Kyle Morton, Bo, CJ, Chris B. were all helpful getting us through the process.
9/22/2025 450 Purchaser Frame Review 10 Fantastic service by Josh and Erin. They were very prepared and explained things well. NA
9/19/2025 321 Orientation 10 Shoutouts: Kassie, Erin, Josh A, DJ, Chris B I can’t think of anything at this time
9/19/2025 310 Orientation 10 Would purchase another signature home in a heartbeat. Shoutouts: Bo, Jason, Chris, Kyle M, Kyle H, Kendra. As this was my first build it would have been interesting to see the home as it was built using a stationary camera. I know that’s asking a lot.
9/17/2025 325 Orientation 10 Shoutout to Linda, Chris B, Jason and All the Signature homes crew members. Sod
9/15/2025 358 30d Walk 9 Pleased with overall quality of our home. The Signature staff has been phenomenal. A little more attention to detail with the landscaping. The clay soil around the community makes it difficult top properly grownurture landscaping. The community is full of arbor vitaes that are deadbrown due to improper rooting issues. Most of our landscaping is struggling due to having a loose 3-4 inches of topsoil holding them in place over clay. Maybe taking a little time to auger the locations that plantsflowersbushes are placed to provide a deeper bed and increase their ability to thrive.
8/28/2025 327 Orientation 10 Erin designer is awesome!
8/27/2025 359 30d Walk 10 Beautiful home in a great neighborhood Better landscaping support
8/21/2025 314 Orientation 10 As an agent, will recommend Signature Homes all day! Erin has been a total rockstar this whole time. Kyle H. & Chris B. were awesome.
8/21/2025 357 Orientation 10 Erin was great with design. Chris was great with orientation- patient and knowledgeable. Kyle Hyde gave us lots of insights and very informative.
8/20/2025 465 Purchaser Design Conducted / Submitted 10 Kyle was incredibly helpful!! A pleasure to work with. Great job by all.
8/18/2025 322 Purchaser Frame Review 10 Well organized and detail oriented Nothing that I can think of right at this time.
8/15/2025 151 11m Walk 10 Great service! All was great!
8/14/2025 354 Orientation 10
8/14/2025 356 Orientation 10 The Signature Homes process is very smooth and we knew what is going to happen next in the process. Nothing at this time. Just like to thank Signature Homes team for their continuous help & support throughout the process.
8/13/2025 441 Purchaser Design Conducted / Submitted 10
8/6/2025 335 Orientation 9 Chris B is professional & intentional Email me
7/31/2025 336 Orientation 10 Bo Griffin was incredible! We have never had a builder meet deadlines AND even get things done ahead of schedule. We truly think Bo is what makes Signature great- deserves a raise!! We had a frustrating experience closing & getting on the phone with that team to understand the issues with the appraiser team. Wish that was more smooth and better communication.
7/31/2025 350 Orientation 9 There were some efficiencies we saw throughout the process, but overall the experience was good and has been delivered as expected. Chris Barnett was very thorough and very good at communicating and follow up. Much appreciated. Kyle Hyde made it happen even with a few speed bumps along the way. The communication flowprocess could be improved. The bi-weekly builder call might need to be weekly closer to finalization.
7/31/2025 460 Purchaser Design Conducted / Submitted 9 Kyle was awesome Having more and higher quality tile selections would be great
7/30/2025 309 Orientation 10 Kyle M, Josh A, Chris B have all been wonderful, helpful, communicative, and proactive. No complaints
7/28/2025 404 Purchaser Design Conducted / Submitted 10 It went really well and Kyle was able to answer and address all our questions. Getting a design booklet sooner and bring able to do our options, colors and more rooms on the simulator.
7/25/2025 307 Orientation 10 Brooke, Erin, Josh, and Chris B. have been absolutely amazing to work with throughout this entire process. Their communication has been clear, consistent, and timely, which made everything run smoothly. Each of them has been a pleasure to work with and their professionalism and teamwork truly stood out. We couldn’t have asked for a better experience.
7/24/2025 304 Orientation 10 Of course I would refer Signature Homes to friends and family. Shout-outs for: Kyle Morton- She is outstanding for designing. Adrian- He was supportive and helpful, made the process smooth. Chris B- He is best blue tape walkthrough guy I met. He takes care of every single detail. Just one thing- need more room for customization
7/24/2025 308 Orientation 10 Shoutouts: All the team! Erin, Kendra, Josh, Chris B
7/23/2025 346 Orientation 10 Erin was amazing to work with and answered all my questions timely. Kyle Hyde was great to work with and answered all of our questions. More example photos of the products offered during the design.
7/18/2025 360 Orientation 9 Shout out to Kyle Morton, Josh Amor, & Chris B. for patiently addressing all the issues we raised and fixing most of them. No, everything went well eventually, and we are happy!
7/17/2025 358 Orientation 10 Shout Outs! Erin, Adrian, Kassie & Chris B It would be nice if items shown in trend home were offered or suggestions on how to get it done.
7/17/2025 312 Purchaser Frame Review 10 Attentive, professional, and knowledgeable.
7/14/2025 450 Purchaser Design Conducted / Submitted 9 It’s an impressive operation. With a large community already built and a design studio so easily accessible, it made the “unknown” elements of a first-time home build much more imaginable. The customer service from everyone has been great. We were especially impressed with Erin. She’s been extremely timely in her responses, and even though I’m sure we asked more questions than 95% of your customers, she never made us feel like we were being a burden — at all. That’s very important to my wife and I, and we believe she deserves a ton of credit for her good, hard work. The only part of the process where we were disappointed was the $1,000 change-order fee. We were aware of the fee in advance, but it honestly feels like a money grab. We know these changes slow down your process and it might even be a normal practice in the industry, but I’m sure it doesn’t take much time to have something changed. As a customer, we also want to have our decisions made by the deadline so we can also move forward, but especially as a first-time buyer, this process is new to us and we’re learning along the way. We’re naturally going to have a thing or two we wish we could change. I’d also point out that no orders had even officially been made by your company yet. In addition, our change-order was to spend MORE money and add a waterfall countertop. It’s not like we were removing something from our order and wanting to spend less. Maybe one change could be allowed per customer. You could also adjust your overall pricing model slightly to account for the few people who will “slow down the machine.” In general, when you’re being “penalized” by someone we feel “in it together” with and paying $1.2 million to, it doesn’t feel great.
7/7/2025 158 11m Walk 10 Build process, ownership of mistakes when they occurred and ability to quickly remedy them (and so many more), ability to modify home rather than it being spec Bridge communication between outside disciplines and builder side better to ensure nothing slips through the cracks.
7/7/2025 310 Purchaser Frame Review 9 Thorough walk through with changescorrections. Good to have the discrepancies reviewed before walls needed to be demolished. Have the blue prints or floor design available in print to view. Mpst home printers shrink it to letter-size and details are lost
6/30/2025 306 Orientation 10
6/30/2025 313 Orientation 10 Erin Eaton was always very responsive & helpful!
6/27/2025 359 Orientation 10 (HO did not leave feedback at this time but gave us an 11) -QA
6/25/2025 333 Orientation 9 Bo and Chris B were great! Great attention to detail. Blue tape walk was smooth. None. We are happy!
6/25/2025 344 Orientation 10 Thank you ALL for being delightful to work with! Chris B’s attention to detail is superb and much appreciated. Communication could have been better towards the end but overall satisfied! Would have loved a cleaner exterior wash on siding, etc.
6/25/2025 452 Purchaser Design Conducted / Submitted 10
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