RFI Dashboard

Promoters | Neutrals | Detractors

Date	Lot	Task	RFI	Reason	Improvement
10/16/2025	312	Orientation	10	Our home team; Josh - Erin - Chris B- were outstanding and professional to work with. They were attentive and courteous throughout the process, even through issues.	I we think extending the ending time for buyers out of state would benefit with the amount of info shared reviewed through the process, ie: warranty details, blue taping, etc. BUT, the team was so great to work with.
10/15/2025	320	Orientation	10	Chris B. was amazing	Timing could have been narrowed down better. End felt stressful between getting the final appraisal and finishing the house in time, but all was good in the end!
10/14/2025	337	Orientation	10
10/1/2025	455	Purchaser Frame Review	9	Overall good experience. There were a few quality issues but I am hoping they get addressed and completed.	Improved consistent quality of build.
9/30/2025	349	Orientation	10	Great finish	Not at this time
9/30/2025	334	Orientation	10	Kyle H. was able to address and fully explain our concerns and needs promptly as they would come up.	Overall process seemed a tad unorganized with the venders and installation of things. We did have a longer delay with engineering, was longer than expected.
9/29/2025	452	Purchaser Frame Review	10	They were both very professional, prepared and super friendly.	Nothing.
9/26/2025	323	Orientation	10	Everyone was friendly and knowledgeable. Thank you!
9/26/2025	355	Orientation	10	Great job!
9/25/2025	316	Orientation	10	Everyone helping us from purchase to finish were amazing. Great team.
9/25/2025	326	Orientation	10	Kyle Morton, Bo, CJ, Chris B. were all helpful getting us through the process.
9/22/2025	450	Purchaser Frame Review	10	Fantastic service by Josh and Erin. They were very prepared and explained things well.	NA
9/19/2025	321	Orientation	10	Shoutouts: Kassie, Erin, Josh A, DJ, Chris B	I cant think of anything at this time
9/19/2025	310	Orientation	10	Would purchase another signature home in a heartbeat. Shoutouts: Bo, Jason, Chris, Kyle M, Kyle H, Kendra.	As this was my first build it would have been interesting to see the home as it was built using a stationary camera. I know thats asking a lot.
9/17/2025	325	Orientation	10	Shoutout to Linda, Chris B, Jason and All the Signature homes crew members.	Sod
9/15/2025	358	30d Walk	9	Pleased with overall quality of our home. The Signature staff has been phenomenal.	A little more attention to detail with the landscaping. The clay soil around the community makes it difficult top properly grownurture landscaping. The community is full of arbor vitaes that are deadbrown due to improper rooting issues. Most of our landscaping is struggling due to having a loose 3-4 inches of topsoil holding them in place over clay. Maybe taking a little time to auger the locations that plantsflowersbushes are placed to provide a deeper bed and increase their ability to thrive.
8/28/2025	327	Orientation	10	Erin designer is awesome!
8/27/2025	359	30d Walk	10	Beautiful home in a great neighborhood	Better landscaping support
8/21/2025	314	Orientation	10	As an agent, will recommend Signature Homes all day! Erin has been a total rockstar this whole time. Kyle H. & Chris B. were awesome.
8/21/2025	357	Orientation	10	Erin was great with design. Chris was great with orientation- patient and knowledgeable. Kyle Hyde gave us lots of insights and very informative.
8/20/2025	465	Purchaser Design Conducted / Submitted	10	Kyle was incredibly helpful!! A pleasure to work with.	Great job by all.
8/18/2025	322	Purchaser Frame Review	10	Well organized and detail oriented	Nothing that I can think of right at this time.
8/15/2025	151	11m Walk	10	Great service!	All was great!
8/14/2025	354	Orientation	10
8/14/2025	356	Orientation	10	The Signature Homes process is very smooth and we knew what is going to happen next in the process.	Nothing at this time. Just like to thank Signature Homes team for their continuous help & support throughout the process.
8/13/2025	441	Purchaser Design Conducted / Submitted	10
8/6/2025	335	Orientation	9	Chris B is professional & intentional	Email me
7/31/2025	336	Orientation	10	Bo Griffin was incredible! We have never had a builder meet deadlines AND even get things done ahead of schedule. We truly think Bo is what makes Signature great- deserves a raise!!	We had a frustrating experience closing & getting on the phone with that team to understand the issues with the appraiser team. Wish that was more smooth and better communication.
7/31/2025	350	Orientation	9	There were some efficiencies we saw throughout the process, but overall the experience was good and has been delivered as expected. Chris Barnett was very thorough and very good at communicating and follow up. Much appreciated. Kyle Hyde made it happen even with a few speed bumps along the way.	The communication flowprocess could be improved. The bi-weekly builder call might need to be weekly closer to finalization.
7/31/2025	460	Purchaser Design Conducted / Submitted	9	Kyle was awesome	Having more and higher quality tile selections would be great
7/30/2025	309	Orientation	10	Kyle M, Josh A, Chris B have all been wonderful, helpful, communicative, and proactive.	No complaints
7/28/2025	404	Purchaser Design Conducted / Submitted	10	It went really well and Kyle was able to answer and address all our questions.	Getting a design booklet sooner and bring able to do our options, colors and more rooms on the simulator.
7/25/2025	307	Orientation	10	Brooke, Erin, Josh, and Chris B. have been absolutely amazing to work with throughout this entire process. Their communication has been clear, consistent, and timely, which made everything run smoothly. Each of them has been a pleasure to work with and their professionalism and teamwork truly stood out. We couldnt have asked for a better experience.
7/24/2025	304	Orientation	10	Of course I would refer Signature Homes to friends and family. Shout-outs for: Kyle Morton- She is outstanding for designing. Adrian- He was supportive and helpful, made the process smooth. Chris B- He is best blue tape walkthrough guy I met. He takes care of every single detail.	Just one thing- need more room for customization
7/24/2025	308	Orientation	10	Shoutouts: All the team! Erin, Kendra, Josh, Chris B
7/23/2025	346	Orientation	10	Erin was amazing to work with and answered all my questions timely. Kyle Hyde was great to work with and answered all of our questions.	More example photos of the products offered during the design.
7/18/2025	360	Orientation	9	Shout out to Kyle Morton, Josh Amor, & Chris B. for patiently addressing all the issues we raised and fixing most of them.	No, everything went well eventually, and we are happy!
7/17/2025	312	Purchaser Frame Review	10	Attentive, professional, and knowledgeable.
7/17/2025	358	Orientation	10	Shout Outs! Erin, Adrian, Kassie & Chris B	It would be nice if items shown in trend home were offered or suggestions on how to get it done.
7/14/2025	450	Purchaser Design Conducted / Submitted	9	Its an impressive operation. With a large community already built and a design studio so easily accessible, it made the unknown elements of a first-time home build much more imaginable. The customer service from everyone has been great. We were especially impressed with Erin. Shes been extremely timely in her responses, and even though Im sure we asked more questions than 95% of your customers, she never made us feel like we were being a burden at all. Thats very important to my wife and I, and we believe she deserves a ton of credit for her good, hard work.	The only part of the process where we were disappointed was the $1,000 change-order fee. We were aware of the fee in advance, but it honestly feels like a money grab. We know these changes slow down your process and it might even be a normal practice in the industry, but Im sure it doesnt take much time to have something changed. As a customer, we also want to have our decisions made by the deadline so we can also move forward, but especially as a first-time buyer, this process is new to us and were learning along the way. Were naturally going to have a thing or two we wish we could change. Id also point out that no orders had even officially been made by your company yet. In addition, our change-order was to spend MORE money and add a waterfall countertop. Its not like we were removing something from our order and wanting to spend less. Maybe one change could be allowed per customer. You could also adjust your overall pricing model slightly to account for the few people who will slow down the machine. In general, when youre being penalized by someone we feel in it together with and paying $1.2 million to, it doesnt feel great.
7/7/2025	158	11m Walk	10	Build process, ownership of mistakes when they occurred and ability to quickly remedy them (and so many more), ability to modify home rather than it being spec	Bridge communication between outside disciplines and builder side better to ensure nothing slips through the cracks.
7/7/2025	310	Purchaser Frame Review	9	Thorough walk through with changescorrections. Good to have the discrepancies reviewed before walls needed to be demolished.	Have the blue prints or floor design available in print to view. Mpst home printers shrink it to letter-size and details are lost
6/30/2025	306	Orientation	10
6/30/2025	313	Orientation	10	Erin Eaton was always very responsive & helpful!
6/27/2025	359	Orientation	10	(HO did not leave feedback at this time but gave us an 11) -QA
6/25/2025	452	Purchaser Design Conducted / Submitted	10
6/25/2025	333	Orientation	9	Bo and Chris B were great! Great attention to detail. Blue tape walk was smooth.	None. We are happy!
6/25/2025	344	Orientation	10	Thank you ALL for being delightful to work with! Chris Bs attention to detail is superb and much appreciated.	Communication could have been better towards the end but overall satisfied! Would have loved a cleaner exterior wash on siding, etc.
6/23/2025	345	30d Walk	10	Just overall experience. Everyone on the Signature team is aligned to building the very best home for the client.	My only critique is the amount of construction parking and traffic can sometimes make getting to and from your new home a huge and frustrating challenge. Perhaps, changing the build sequence to start in very back of a street and work forward if possible.
6/23/2025	138	11m Walk	10	The quality of build and customer care are phenomenal Bo Griffin and the Reeds Vale crew built a heck of a house !	None. Perfectly happy with the product and process
6/16/2025	401	Purchaser Design Conducted / Submitted	9	Erin Eaton made the whole design process very easy and she was a pleasure to work with.	Sometimes the visualizer was not a true accurate representation of how selections looked in person. It would be helpful to have a comprehensive catalogue of finishes selected by previous buyers to see true, accurate representations of finishes.
6/16/2025	340	30d Walk	9	I would be giving a 10 for the entire process except i was very disappointed after the final walk through. My husband and i spent four hours making a list of touch ups and spent an additional four hours with Chris blue taping at the walk-through. He was very nice and blue taped everything i asked about however, it seems that the trades came in and just took all the tape off. The floors had a glue or drywall dust all in the planks and still to this day i cannot get it out- I'm very sad about this because we paid to upgraded to engineered wood in most all areas. I would recommend installing hardwoods towards the end of the project and keep them covered. Our cabinets in kitchen are not flush or level almost every drawer door is off and our vent hood was never nailed together- I pointed this out during the walk through and even at the 30 day follow up this has yet to have been completed. We have two windows that are scratched and on back order and still waiting for those. The home was final cleaned before walk through and i felt it really needed another clean before closing. I would recommend signature homes to a friend- I'm a local realtor and have worked in on site sales for builders for the last 9 years and chose signature to build own home because i knew they build beautiful communities, homes and offer great selections! However, i would advise others to not close until everything has been addressed from final walk. My husband and i were in between homes and staying in an air bnb so i signed off hoping these items would be fixed after closing. The customer service was outstanding from the sales team, design team, and builders. Brooke, Kassie, Erin, and Kyle were all fabulous!	Process from final walk to closing could be improved
6/13/2025	342	Orientation	10	Erin- very helpful and responsive Chris B- extremely easy to work with
6/2/2025	343	30d Walk	10	The whole process was great. The people we worked with were incredible - great at their jobs, responsive, and genuinely nice.
6/2/2025	348	Orientation	10	Kyle H. & Chris B. were awesome
5/30/2025	341	Orientation	10	Shout outs: Erin - Kyle H. - Chris B.
5/30/2025	311	Orientation	10	Chris B, Josh, Kyle M, Kassie, Brooke- All awesome!!
5/26/2025	354	Purchaser Frame Review	9	Transparent process. Frequent updates.	Slightly bigger lots. Several friends, and my parents, became less interested in the neighborhood after driving through, as they felt all of the houses were too close to the road and too close together. In many cities, that isn't a problem, but in Williamson County, people buying million dollar homes expect a little more separation (except the California people, they don't care).
5/23/2025	347	Orientation	10	Cant think of anything in particular, as we didnt go through the building process.	Cant think of anything at the moment.
5/21/2025	314	Purchaser Frame Review	10	Super professional	give guidance on common problems that likely come up when building a home to prepare people a little better
5/20/2025	302	30d Walk	10	Delivered on time as expected. When issues or questions came up they were responded to in a reasonable time frame. We love the quality of the home and the plan of the neighborhood. Putting up with construction around us after we moved in was a reality that comes with a new build.	Guidance on after purchase decisions like placing of the fence would have been helpful. Finding out after the fact that we were not advised well on run off swells and fence placement
5/7/2025	315	Purchaser Design Conducted / Submitted	10	Kyle has great suggestions, based on her experience.
5/7/2025	363	Orientation	10	Thank you for being so kind and communicative throughout this entire process. It has been a pleasure to work with you all. And thank you for correcting design appointment issues with previous employee [Natalie]. Kyle M, Adrian & Chris B have been great!
5/5/2025	358	Purchaser Frame Review	10	All our questions were answered and our requests accommodated. It was a very simple and smooth process.
5/5/2025	308	Purchaser Frame Review	9	Great people Quality work Readily acknowledge when corrections are needed to be done	More accurate info when frame drop occurred.
4/29/2025	301	Orientation	10		None- Been so great!
4/22/2025	307	Purchaser Frame Review	10	very professional	na
4/22/2025	345	Orientation	10	Very thorough and detailed process. Always on schedule.
4/17/2025	120	11m Walk	9	There have been some issues but were resolved.	I dont have many suggestions other than using a different line of appliances and flooring.
4/14/2025	340	Orientation	10	Everyone I worked with was great! Very impressed with overall process! Erin, Kyle, Brooke and Kassie!
4/14/2025	304	Purchaser Frame Review	10	I had my frame review appointment today, and I wanted to share how much I appreciated the support and professionalism from both Kyle and Adrin. Kyle was incredibly knowledgeable, patient, and thoroughshe explained every detail clearly and made sure I felt comfortable with the design decisions. Her friendly and approachable nature made the experience enjoyable and stress-free. Adrin was equally supportive and informative throughout the walkthrough. He took the time to answer my questions, ensured everything was on track, and provided valuable insights that helped me better understand the framing process. His attention to detail and positive attitude were truly appreciated. Overall, it was a great experience, and Im thankful for the effort and care both Kyle and Adrin put into making this an easy and positive part of the homebuilding journey.	Honestly, everything has been going really well so far! The process has been smooth, and Ive felt well-supported and informed every step of the way. The team has been responsive, professional, and easy to work with. I appreciate the attention to detail and the effort that goes into making the experience a positive one.
4/7/2025	352	Purchaser Frame Review	9
4/3/2025	343	Orientation	10	Erin, Kyle H, Bo, Chris B, and everyone along the way has been outstanding!	Dont change a thing
4/2/2025	359	Purchaser Frame Review	9	Adrian was prepared and provided answers to all our questions.	It would be helpful to stick to your original build schedule. We were originally told our window was July - Sept. but now we are told June. We have commitments and plans that are impacted by an earlier close.
4/1/2025	364	Orientation	9	Erin Eaton has been amazing. Chris B, Josh, and Bo were also fantastic.	Things happened but everything was communicated quickly. Thank you for fixing things so quickly.
3/31/2025	362	Orientation	10	Kyle, CJ, and Adrian were amazing. The Process was seamless.	Nope!
3/29/2025	351	Orientation	10	Shout Out: Kyle
3/18/2025	338	Orientation	10	Great customer service
3/17/2025	225	30d Walk	10
3/14/2025	302	Orientation	10	Erins been quick to respond. Josh & Bo are great to interact with throughout. Chris B. did more than we did marking things which made us feel confident.
3/6/2025	339	Orientation	10	ALL our people on the team were great to work with from sales to design & through construction.
3/3/2025	117	11m Walk	10	Beautiful home and great customer service.
3/3/2025	253	Orientation	10	Shout out: Chris B
2/27/2025	361	Orientation	10	Everyone has been so great!
2/26/2025	211	Orientation	10
2/12/2025	354	Purchaser Design Conducted / Submitted	9
2/10/2025	345	Purchaser Frame Review	10	Very good quality and workmanship. Very thorough frame review.
2/10/2025	223	30d Walk	9
2/4/2025	304	Purchaser Design Conducted / Submitted	10	From the beginning, the process has been smooth, well-organized, and truly enjoyable. I especially appreciate how well you guided me through the selection process, making it easy to choose the right design elements that fit both my style and needs. Your insights and suggestions were valuable, and I always felt supported in making the best decisions.	A structured outline or periodic updates on what to expect next could further improve the experience.
2/3/2025	308	Purchaser Design Conducted / Submitted	9	Erin is a fantastic person to work with. Having to make preliminary design and color choices from Californian can make it difficult. Erin was very accommodating answering our MANY questions	More flooring selections.
1/28/2025	238	Orientation	10	CJ and Adrian did great!!	none
1/28/2025	212	Orientation	10	Adrian, Kyle, CJ, and team
1/28/2025	246	Orientation	10	Adrian- always went above and beyond to meet my crazy requests!
1/28/2025	224	Orientation	10	Kyle has been very responsive and so helpful. I would call him the yes man. CJ is so thorough, very helpful, and we appreciate him and everything he has done to make sure every concern was addressed.	Nothing as of now
1/27/2025	358	Purchaser Design Conducted / Submitted	10	Erin, Hannah, and Kassie have been so incredibly responsive and helpful throughout the entire process. They made it a very pleasant experience.
1/21/2025	364	Purchaser Frame Review	10	Everyone was great! Bo walked us through everything & didnt rush us, he also got things fixed the same day! Erin was great as usual as well!	I dont always get Tuesday update calls, that was confusing to know when they started. We are there constantly looking at the home but knowing how things are going is great! Everyone has been so helpful & kind, compared to so many other builders Ive worked with I would come back & bring clients anytime!
1/21/2025	352	Purchaser Design Conducted / Submitted	9
1/15/2025	107	11m Walk	10	I would recommend Signature Homes to my friends primarily due to the quality of the workmanship and customer service with the warranty.	We believe an option to have the fireplace with a chimney would have made us more comfortable with the health implications of the fumes coming into the main room. We also believe an upgrade to the light switches throughout the house would elevate the property, as well as an option for soft closing toilet seats.
1/15/2025	359	Purchaser Design Conducted / Submitted	10	We love the home and we are excited to live in RV.	1. Dont keep shrinking the lots! That almost prevented us from buying there. I am still hoping I didnt make a mistake. I like distance between me and my neighbors. 2. Better flooring options.
1/13/2025	104	11m Walk	9	All in all, this is a good build. You are excellent in returning to fix things that could have been done correctly the first time. Better QC during the building would keep the come back from being required.	Better up front QC Install fireplaces with flues
1/8/2025	302	Purchaser Frame Review	10	Builder was thorough about spray painting notes to reinforce the custom components about our house. Gave me confidence that he's paying attention to our specific house. Erin, our designer, was walking through each room with us checking off every change that was on our plan to help me double check that each element was captured.
1/6/2025	343	Purchaser Frame Review	10	Professionalism of staff. Communication from everyone.
12/29/2024	144	11m Walk	9	We had a great experience with the signature process and team. This is our third new built home.
12/27/2024	229	Orientation	10	Every step was well executed. Everyone was extremely helpful.
12/26/2024	234	Orientation	10	Everyone is awesome!	Cant think of any at the moment
12/16/2024	335	Purchaser Design Conducted / Submitted	10	We have worked with Kyle before McDaniel Estates. She is very organized, and easy to work with. Her hospitality made the process fluid and efficient. Most importantly, she was extremely patient and gave sound suggestions to make our home beautiful.
12/16/2024	361	Purchaser Frame Review	10
11/25/2024	345	Purchaser Design Conducted / Submitted	10
11/13/2024	245	30d Walk	10	The homes are beautiful and a great value for the price point. Any and all issues have been promptly addressed by the warranty team.	Better communication on completion timeframe.
11/12/2024	239	30d Walk	10	Seriously my primary reason is that Signature stands behind their product. I have had incredible service from the warranty team (Chris and Jessica)and any problems that I have encountered have been taken care of in a timely fashion.(there are a few remaining). In addition, I feel that the community looks so well put together. Greg from S&S does an amazing job aesthetically with personalized soft scape choices, and he is the nicest person on the planet-going beyond in every area and so extremely dedicated. The people that I have encountered have been a main reason why I am glad that I bought from Signature.	Well, my home backs to a retention pond. Being from out of state, I dont really understand them. I think they are a huge eyesore and there must be a better way of maintaining a more pleasant look. Although I have contacted the engineering department for Williamson County, I got absolutely no response. I would hope that a builder would provide better care of these ponds if they are necessary. Again, Greg @S&S is committed to improving the looks of these areas and has begun already. Due to that effort, the surrounding of the retention pond has started to improve. I believe more could be done such as solar powered fountains to keep the water moving and prevent mosquitoes and gross looking growth on the top of the water.
11/11/2024	343	Purchaser Design Conducted / Submitted	10	The professionalism of everyone we have worked with at Signature homes.
11/4/2024	302	Purchaser Design Conducted / Submitted	9	Well prepared to make the decisions we needed to make. Designers were friendly, knowledgeable and helpful in our decision making.	More selections fitting our style. We accepted more than we would prefer, but we understood that given the level of custom being offered through Signature.
10/31/2024	228	Orientation	9	CJ is amazing! A huge asset to the Signature team. Kyle & Kassie are the best!