| 9/30/2025 |
36 |
Purchaser Frame Review |
10 |
|
|
| 9/29/2025 |
18 |
Orientation |
10 |
Yes |
|
| 9/24/2025 |
9 |
Orientation |
10 |
Great team in all. Austin has been great at hearing feedback and work to fix them. |
Proactive approach in looking for issues and fix them |
| 9/22/2025 |
19 |
Orientation |
10 |
Anthony |
Cleanliness of subs |
| 9/10/2025 |
5 |
Orientation |
10 |
Easy process. Everyone we have been working with has been great; Hannah, Christina, Jason, Chris B, etc. |
Some of the offerings for design and seeing all the products was overwhelming to do in a few hours. Overall everything was great!! |
| 9/4/2025 |
4 |
Orientation |
10 |
Shout-outs: Jason Danner, Chris B, Anthony, Hannah |
Will think about that |
| 9/2/2025 |
14 |
Orientation |
10 |
The entire Signature team has been professional, responsive, and accommodating. Chris B has been excellent through the orientation process. |
|
| 8/25/2025 |
17 |
30d Walk |
9 |
Good company to buy a house from. Still experiencing low and fluctuation water pressure issues, not necessarily reflection on Signature, as I know the personnel are trying to solve a utility issue mostly out of their control. So far after speaking with Milcrofton, Ghertner and Signature about the pressure issues, no solution has presented itself. Havent spoken to the HOA (Meritage) as they havent called me back, but likely would hear the same we dont know what to do to solve issue. So for now, the low water pressure affects how fast hot water is pushed to the inside faucets, and unable to use my irrigation system during periods of 30 PSI or lower (usually atleast twice per day). Again, more of a developer vs. utility company argument to have. |
None |
| 8/18/2025 |
32 |
Purchaser Frame Review |
10 |
All our questions were answered, even those that needed further clarification were answered the next day. Everyone is professional and knowledgeable, leaving customers feeling confident and cared for. I |
I am happy with Signature and at this time cannot think of any improvement necessary. |
| 8/12/2025 |
31 |
Purchaser Frame Review |
10 |
Since securing our lot (which was not an enjoyable experience, but I recognize there is no great way to do that), everything with Signature has been A+. Great communication with Hannah and the design team. Austin is extremely knowledgeable and reasonable to work with. One thing that really sets you out is, my kids had written their names above their doorframes to their rooms, and when Austin went into the house to spray paint on the foundation, he spray painted their names on the ground instead of BR3 or BR4. Little touch points like that are just so great as a first-time home builder. |
Refining the lot lottery or purchase system. Beyond that, as far as design, it would be helpful to know going into the design appointments if certain choices are no longer available. For instance, we wanted a certain brick selection, and thankfully had a backup, because when we went into the meeting, we learned that the lot next door had chosen our preferred brick so it was unavailable. We had a backup, and moved right along, but I could see where that information could affect other buyers who had not considered the possibility that their first choice wasn't an option. Additionally, we thought we could get beams in the vaulted ceiling, but learned during our second design appointment we could not. I know there is now a plan personalization guide, but maybe if you made that available to buyers even at lot selection that could help, because we are bummed that we could not do the beams. |
| 8/12/2025 |
27 |
Purchaser Frame Review |
10 |
Hannah Tennpenny and Jason, the builder. |
Offer more customization
More value pricing on ancillary products: irrigation, landscape, audio visual, security, etc. |
| 8/4/2025 |
93 |
Purchaser Design Conducted / Submitted |
9 |
I had never considered building a home but we sort of stumbled into this opportunity. You guys have been very helpful walking us through the different house options, design options, and what to expect throughout the building process. |
|
| 7/16/2025 |
29 |
Purchaser Frame Review |
10 |
Clear and informative. |
|
| 6/27/2025 |
17 |
Orientation |
10 |
Shoutouts: Jason, Hannah, Chris Barnett, Anthony.. They were great! |
|
| 6/18/2025 |
4 |
Purchaser Frame Review |
9 |
The responsiveness of Hannah, Anthony and in particular Jason has been terrific |
Our only complaint has to do with your forms. We have had to redo our changes and selections over and over once the changes had been made. It forced us to have to review multi page documents from the beginning everytime we made a single change or addition since the forms didnt give us confidence the changes had been saved in the forms |
| 6/16/2025 |
12 |
Orientation |
10 |
|
|
| 6/6/2025 |
16 |
Orientation |
10 |
Amazing Job |
|
| 5/30/2025 |
11 |
Orientation |
10 |
Austin, Jason, and CJ were very helpful during the entire process. Answered all questions with detailed explanations. |
This was a great overall experience |
| 5/27/2025 |
31 |
Purchaser Design Conducted / Submitted |
9 |
We thought the process was pretty straightforward and enjoyable. Hannah was very helpful leading up to the appointment in responding to questions we had and getting us pricing on certain options. The excel sheet that you provided was very helpful in assisting us in framing up our design options. The only thing we would change is perhaps to note earlier in the selection process when an option is not available for a floorplan. We really wanted the beams in the living room, and we did not find that out until the design stage. It would not have changed our floor plan selection, but it would have been helpful to know going into the design stage that beams were not an option. otherwise, the process was very smooth and enjoyable. |
Again, see the statement above regarding informing home buyers earlier in the process of what design options are not available for a floorplan (obviously within reason). |
| 5/19/2025 |
32 |
Purchaser Design Conducted / Submitted |
10 |
Professional and knowledgeable interaction with interior designer, Hannah Tenpenny. She made the meeting flow smoothly and offered good suggestions when we needed them. |
NA |
| 5/5/2025 |
28 |
Purchaser Design Conducted / Submitted |
10 |
|
|
| 5/1/2025 |
29 |
Purchaser Design Conducted / Submitted |
10 |
Coming prepared made it smooth and designer was knowledgeable |
Design render needs to be completed |
| 4/30/2025 |
23 |
Orientation |
10 |
A great experience. We wish we could have gone through the entire process from the start. Chris was exceptional, he is a wonderful personality for blue tape walks. What would be confrontational or difficult he handled with grace. |
None. Was a great experience |
| 4/28/2025 |
10 |
Orientation |
10 |
Shout out: Chris B |
|
| 4/27/2025 |
26 |
Purchaser Design Conducted / Submitted |
10 |
Our journey with Signature Homes has been exceptional from the very beginning. Even though our home construction is yet start, the pre-construction phase has been remarkably smooth and filled with positive interactions. The team has demonstrated professionalism, clear communication, and a genuine commitment to ensuring our needs are met. We are highly impressed with their dedication and look forward to the rest of the building process. We expect the same five-star experience throughout the entire construction of our home and the handover of a well-built home to our complete satisfaction.
Mr. Anthony, our sales agent, has been nothing short of phenomenal. His support extended far beyond the initial sales process. He consistently and promptly addressed all our queries regarding the sales and build process. His proactive approach in working with the design team on our minor structural changes was greatly appreciated. Even when certain requests couldn't be accommodated, Anthony handled it with a polite yet firm demeanor. When an unforeseen condition of floor-plan layout change arose post-contract, which we didn't expect and not a true fan of, Anthony's quick thinking and offer of a free privacy landscaping and slat wall solution has truly demonstrated his commitment to our satisfaction and went above and beyond our expectations. The entire team's willingness to work with us to remedy that situation is truly commendable.
Ms. Hannah, the designer, has been an absolute pleasure to work with. Her dedication and efficiency is outstanding. She patiently answered our numerous questions, always following up promptly even when she needed to consult with other team members. Her detailed-oriented approach, kindness, and patience made the exterior pre-design and actual design meetings seamless and enjoyable. We were particularly impressed with her organization and preparedness, ensuring we had all the necessary information and options readily available prior to these crucial meetings.
Mr. Jason, our lead builder, provided an excellent overview of the building process during our lot walk-through. His clear explanations of where everything would be situated based on the floor plan and the approximate timelines were very helpful. He patiently addressed all our questions, making us feel confident and informed about the upcoming construction phase. |
We understand as a Home builder, Signature Homes will have lot of restrictions & codes and other operational constraints changes. But, as a home owner we would like you to be little flexible in allowing minor customizations and changes. |
| 3/24/2025 |
17 |
Purchaser Frame Review |
10 |
Jason and Hannah |
|