90.5%
RFI

Reported Over Last 365 Days

Date	Lot	Task	RFI	Reason	Improvement
6/6/2026	91	30d Walk	9	The whole experience of buying to designing the house to delivery was just amazing. People like Christina, Hanna and Austin are amazing people to work with. They provided exceptional customer service and made the whole experience very special.	We raised several issues during the final walkthrough and were assured that they would be addressed; however, many of them remain unresolved. For example, I reported a dead tree and several dead patches of sod to CJ before closing, but these issues have still not been taken care of. The paint on the exterior doors appears to be of poor quality, as it scratches off easily, even with a fingernail. I also highlighted areas of floor bulging before closing, and those concerns have yet to be be resolved. Additionally, I pointed out that the attic access pole was missing, and we still have not received it. We are also experiencing an issue with a faucet. While the plumbing company responded promptly, it has now been 20 days and we still have not received an estimated timeline for the repair. Overall, the quality of our Signature home is exceptional, and we are pleased with the home itself. However, the handling and resolution of these outstanding items could certainly be improved.
6/4/2026	177	Purchaser Design Conducted / Submitted	10	Great efficient process!	More plumbing options. For example, soft close toilet seats.
6/1/2026	10	11m Walk	10	Great staff, super responsive and helpful.	Allow more customization of the homes
3/30/2026	128	Purchaser Design Conducted / Submitted	10	Everything was efficient and well done. The team was very responsive and helpful.	more around expansion of the appliance packages, allowing more options. Also more accent paint areas included in the base price would be nice.
3/5/2026	223	Purchaser Design Conducted / Submitted	10	Very detail oriented, easy to work with and quick communication.	Only wish that we went through each floor plan all at once, as opposed to bedroom to bedroom, bathroom to bathroom.
3/2/2026	226	Purchaser Design Conducted / Submitted	9		Maybe take a break for lunch it's a busy day
3/2/2026	95	Orientation	10	Everyone involved was great	Design should be recorded
1/20/2026	32	30d Walk	9	We believe you build beautiful well-built homes and have a good warranty program.	Quicker response to some warranty issues (it took almost a month to get a broken window replaced). Jessica has been great to work with and we appreciate her follow-through.
12/30/2025	91	Purchaser Frame Review	10	Overall experience has been excellent. Our sales experience with Christina to our design and development experience with Hannah and Austin has been excellent.	I feel that there was little but lacking in low voltage work done by Flex and the design created by them.
12/30/2025	15	Orientation	10	Everyone has been absolutely amazing! We have loved working with Christina, Anthony, Hannah, Adrian, and CJ	No, everything has been amazing!
12/29/2025	25	30d Walk	10	I love Signatures homes they are beautiful.	Upgrading the bedroom closets to wood shelves with a metal rod.
12/23/2025	42	Orientation	10	We would be happy to serve as a reference if that would help you all. Thank you to Christina for guidance in sales, Hannah for professionalism in design, Austin for patience and thoroughness in build, and Chris B for attention to detail in QA	Will have to think, no intent to nitpick
12/18/2025	35	Orientation	10	Adrian is awesome!!!
12/17/2025	39	Orientation	10	Shoutouts to Anthony, Austin, Hannah, and Chris B. for helping us throughout the process.	We are satisfied with the outcome except the garage flooring. The floors are pretty bad with a lot of cracks.
12/15/2025	38	Orientation	10	We have been very pleased with the entire process from sale to close. Chad, CJ, Hannah, Christina, great job everyone!	Job well done
12/15/2025	30	Orientation	10	Mantle re-paint made wife happy	Everything was smooth
12/11/2025	36	Orientation	10	Shoutouts: Everyone!! Chris B, Christina, Anthony, Hannah, Adrian, and anyone else we talked to and worked with. 1010 in patience, knowledge, and more!	None at all. We had a great experience!
12/3/2025	29	30d Walk	10
11/21/2025	13	Orientation	9		More attention to set on stairs and railings
11/13/2025	28	Orientation	10	Hannah,CJ, and Chad. Thank you for everything. And Anthony!	Finish roof 100% before any drywall or insulation goes in
11/13/2025	26	Orientation	10	CJ was very thorough and flagged items that were missed. Great experience!	No
11/12/2025	93	Purchaser Frame Review	10	I have no complaints so far	So far so good
11/5/2025	14	30d Walk	10	This was our first experience with a new build home and it has been amazing!! Everyone has been so quick to figure out problems!	So the only thing which isn’t really on (signature homes I don't think) is the security guards you pick need to be kind and thinking of the home owner. There is one security guard that has been a hassle and bothering our guests and pestering where we park early in the mornings. It has been the only bad experience we have had!
10/24/2025	21	Orientation	10	We would like to shout out Anthony Aldridge, Hannah, Adrian, & CJ for their tremendous work to get the job done catering all of our needs. They all went far and beyond. Kudos to each one of you!!!	If there is one thing that you could have done better, is to have more time during blue-tape walkthrough. 90min -120min does not seem sufficient to identify and blue tape record any observations.
9/30/2025	36	Purchaser Frame Review	10
9/29/2025	18	Orientation	10	Yes
9/24/2025	9	Orientation	10	Great team in all. Austin has been great at hearing feedback and work to fix them.	Proactive approach in looking for issues and fix them
9/22/2025	19	Orientation	10	Anthony ??	Cleanliness of subs
9/10/2025	5	Orientation	10	Easy process. Everyone we have been working with has been great; Hannah, Christina, Jason, Chris B, etc.	Some of the offerings for design and seeing all the products was overwhelming to do in a few hours. Overall everything was great!!
9/4/2025	4	Orientation	10	Shout-outs: Jason Danner, Chris B, Anthony, Hannah	Will think about that
9/2/2025	14	Orientation	10	The entire Signature team has been professional, responsive, and accommodating. Chris B has been excellent through the orientation process.
8/25/2025	17	30d Walk	9	Good company to buy a house from. Still experiencing low and fluctuation water pressure issues, not necessarily reflection on Signature, as I know the personnel are trying to solve a utility issue mostly out of their control. So far after speaking with Milcrofton, Ghertner and Signature about the pressure issues, no solution has presented itself. Haven’t spoken to the HOA (Meritage) as they haven’t called me back, but likely would hear the same “we don’t know what to do to solve issue.” So for now, the low water pressure affects how fast hot water is pushed to the inside faucets, and unable to use my irrigation system during periods of 30 PSI or lower (usually atleast twice per day). Again, more of a developer vs. utility company argument to have.	None
8/18/2025	32	Purchaser Frame Review	10	All our questions were answered, even those that needed further clarification were answered the next day. Everyone is professional and knowledgeable, leaving customers feeling confident and cared for. I	I am happy with Signature and at this time cannot think of any improvement necessary.
8/12/2025	31	Purchaser Frame Review	10	Since securing our lot (which was not an enjoyable experience, but I recognize there is no great way to do that), everything with Signature has been A+. Great communication with Hannah and the design team. Austin is extremely knowledgeable and reasonable to work with. One thing that really sets you out is, my kids had written their names above their doorframes to their rooms, and when Austin went into the house to spray paint on the foundation, he spray painted their names on the ground instead of BR3 or BR4. Little touch points like that are just so great as a first-time home builder.	Refining the lot lottery or purchase system. Beyond that, as far as design, it would be helpful to know going into the design appointments if certain choices are no longer available. For instance, we wanted a certain brick selection, and thankfully had a backup, because when we went into the meeting, we learned that the lot next door had chosen our preferred brick so it was unavailable. We had a backup, and moved right along, but I could see where that information could affect other buyers who had not considered the possibility that their first choice wasn't an option. Additionally, we thought we could get beams in the vaulted ceiling, but learned during our second design appointment we could not. I know there is now a plan personalization guide, but maybe if you made that available to buyers even at lot selection that could help, because we are bummed that we could not do the beams.
8/12/2025	27	Purchaser Frame Review	10	Hannah Tennpenny and Jason, the builder.	Offer more customization More value pricing on ancillary products: irrigation, landscape, audio visual, security, etc.
8/4/2025	93	Purchaser Design Conducted / Submitted	9	I had never considered building a home but we sort of stumbled into this opportunity. You guys have been very helpful walking us through the different house options, design options, and what to expect throughout the building process.
7/16/2025	29	Purchaser Frame Review	10	Clear and informative.
6/27/2025	17	Orientation	10	Shoutouts: Jason, Hannah, Chris Barnett, Anthony.. They were great!

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