Stats | Heatmap

Bradbury

 

128 Promoters
4 Neutrals
1 Detractors

95.5%
RFI

 

Reported Over Last 365 Days

 

Promoters | Neutrals | Detractors
Date Lot Task RFI Reason Improvement
10/16/2025 1942 11m Walk 10 Signature Homes really takes care of their new homeowners. Mark Smith is fantastic, so helpful, patient and always willing to help. My only suggestion would be to have another representative who could be available on the weekends. It was challenging to schedule things to be done OR onsite meetings for something to be looked at while I washave been working a full time job and having to take time off work or go in lateleave early. It would be more convenient if there was availability to have someone come to the house on the weekends.
10/6/2025 2021 30d Walk 10 We found the Signature team easy to work with and very helpful. We think the house was built well, and we like the location. We also liked the fact that you can build houses quickly. I'm not crazy about the HOA team - we've had issues with customer support and response times. We'd also like more definitive information and timelines for the building of the roads and entrances that were described when we were buying the house. Specifically, when Blackridge Pkwy will open to Hwy 52 and Shades Crest Road.
10/2/2025 2005 Orientation 10 Yes I would recommend Signature! Everyone did a great job! No, I dont think anything could have been done any better!
10/1/2025 1812 Purchaser Frame Review 10 Building 3rd home with Signature. Always knowledgeable and easy to work with. No improvements needed
9/29/2025 2153 Purchaser Design Conducted / Submitted 10 Lauren was very easy to deal with and very knowledgeable. Also, obviously very talented. So far, no complaints.
9/29/2025 1929 30d Walk 10 The overall experience was great Everything was perfect to me , you guys really went beyond my expectations
9/24/2025 2041 Purchaser Frame Review 10 Lauren and our builder spent more time than we expected to explain the process and thoroughly answer all of our questions. Lauren is always quick to respond when we have additional questions or concerns. None
9/18/2025 2030 Orientation 10 Yes we would recommend Signature! Everyone has been amazing to work with! Shout outs to Tracy, Lauren, Tristan, Tommy and Zach! Truly everyone has been incredible! Everything has been extremely smooth! Would have loved more master bath customization for the shower.
9/18/2025 2010 Orientation 10 Yes it has been great! Brooke has been great! We wouldnt change a thing!
9/15/2025 1817 11m Walk 10 The post-purchase services via Mark Smith. Clean up the area behind Tower Lane which leads to new houses for sale. It looks terrible!
9/8/2025 2015 30d Walk 10 Great experience and exceptional employees Landscape options
9/7/2025 2024 Purchaser Frame Review 10 Lauren Smith, Lead Designer, and Christon, Builder, were very thorough and answered all questions andor concerns. The Frame Review went smoothly and was very informative.
9/4/2025 2020 Orientation 10 Yes I would recommend Signature! We love Emma! She has always been a step ahead and did an outstanding job communicating with us! Lauren was great too - we enjoyed working with her! The entire team we worked with was great! Brooke, Emma, Lauren, Sam, Zach and Mark! They went above and beyond for any questions or concerns! I wouldnt change a thing!
8/26/2025 2101 Purchaser Design Conducted / Submitted 10 Friendly, organized, patient Job well done...
8/25/2025 2037 Purchaser Frame Review 10 Outstanding demonstrated interest in the customers needs, desires, and requests. Professionalism of all of the staff with whom we had interactions. Lauren has done an exceptional job in catering to our needs, and desires. Her professional approach and courtesy has made this project much more manageable for us. I can't think of one thing I would change if I were in charge. Your people are a definite asset to your enterprise.
8/25/2025 2034 30d Walk 10
8/25/2025 2016 30d Walk 10 We love our home :) NA
8/20/2025 2040 Purchaser Frame Review 9 well organized, good expertise & very friendly
8/18/2025 2028 Orientation 10 Yes I would recommend Signature! Shout outs to Lauren for great feedback and help in design! Zach for info on how to work operate items! Tristan was great! Whole process was great! I wouldnt change a thing!
8/18/2025 2009 Orientation 10 Yes I would recommend Signature! Quality and speed! I wouldnt change a thing!
8/18/2025 2012 Orientation 10 Yes I would recommend Signature! They are all wonderful people! Everything was great!
8/13/2025 2031 Purchaser Frame Review 10 Ease of process and pleasant experience. NA. Great setup already.
8/1/2025 1929 Orientation 10 Yes I would recommend Signature! Everyone was outstanding from the beginning to the end! I enjoyed the whole process! Everything was perfect!
8/1/2025 2021 Orientation 10 Yes we would recommend Signature! Shout outs to everyone we came in contact with! Tracy and Lauren were very helpful and patient with us! I would recommend 10 foot wide garage doors and rocker switches.
8/1/2025 2048 Orientation 10 Yes we would recommend Signature! Shout outs to Mark, Lauren, Tracy and Zach were great! Nope, we wouldnt change a thing!
8/1/2025 2035 Orientation 10 Yes I would recommend Signature! Shout outs to Carl and Zach they were very professional and courteous! Nothing could have been done any better!
8/1/2025 2053 Orientation 10 Yes we would recommend Signature! Shout outs to Lauren, Tristan and Zach! They were through, pleasant, and so warm, friendly and knowledgeable! Absolutely incredible people! We wouldnt change a thing! We are so pleased!
7/30/2025 2013 30d Walk 9 I rated Signature a 9 because this is the third home theyve built for my family, and each time theyve delivered quality, professionalism, and a smooth experience. I highly recommend them. SignatureHomes could greatly enhance the homebuilding experience by including more upgrades in the base priceadding value, improving appearance, and making the process feel more rewarding for buyers.
7/28/2025 2005 Purchaser Frame Review 10 Very efficient and pleasant employees. Does a good job of explaining over everything about the home.
7/21/2025 2151 Purchaser Design Conducted / Submitted 10 We had already spent time on the website and looking at the samples in the model home, so we knew what design choices we wanted to make at the appointment, so the process was super easy for us, and Lauren was a delight, answering any questions and providing guidance when needed. I am completely satisfied at this point through the build process and I am extremely likely to recommend Signature Homes to clients and friends!
7/21/2025 1925 Orientation 10 Yes I would recommend Signature! Vey professional!
7/21/2025 2038 Orientation 9 Yes I would recommend Signature! Shout outs to Lauren Smith, Zach and Jim! Nothing could have been done any better!
7/21/2025 2001 Orientation 10 Definitely yes we would recommend Signature! Shout outs to Lauren, Emma, Zach, and Team! Specially with the brick work! Can't think of anything that could have been done any better!
7/21/2025 2003 Orientation 10 Yes I would recommend Signature! Loved working with the entire team!
7/21/2025 2015 Orientation 10 100% we would recommend Signature! Shout out to Lauren, she was amazing! Shout out to Tristan he was awesome! Shout out to Zach he has the perfect job! Everything was perfect! Wouldn't change a thing!
7/8/2025 2033 Orientation 10 Yes I would recommend Signature! Everyone was great! No, I wouldnt change a thing!
6/30/2025 2016 Orientation 10 Of course I would recommend Signature! Shout outs to Team Bradbury! Best team at Signature! Nothing else could have been done any better!
6/30/2025 2034 Orientation 10 Yes I would recommend Signature! Everyone was great! Everything was perfect!
6/30/2025 1924 Orientation 10 Yes I would recommend Signature!
6/30/2025 2046 Orientation 10 Yes I would recommend Signature! Shout outs to Emma, Lauren, Zach and Tommy! Nothing else could have been done any better!
6/27/2025 1948 30d Walk 10
6/22/2025 2050 Orientation 10 Absolutely I would recommend Signature! Shout outs to Tristan, Sam, Mark and Lauren! Our experience with the initial blue tape walk was not a great experience. The communication could have been better. But Tristan and Sam came to the rescue and communicated and listened to our concerns and saved the day!
6/18/2025 2011 Purchaser Frame Review 10 Customers service Continue to have great customers service
6/18/2025 2008 Orientation 10 Yes we would recommend Signature! Everyone has been pleasant and professional throughout the entire process!! Oh and patient! Shout outs to Tracy, Lauren, Cody and Zach! Thank you! Nothing else could have been done any better!
6/16/2025 1812 Purchaser Design Conducted / Submitted 10 Lauren was great to work with No improvements necessary
6/16/2025 2041 Purchaser Design Conducted / Submitted 10 Lauren was amazing she listened to our vision and thoughtfully considered each design decision we made making recommendations when when we were unsure or thought that something else would better suit our vision for our home. She was thoughtful, considerate and always responds in a timely manner. I really cant think of anything. I wish that design elements from your other communities could be incorporated when building the same home but other than that none:)
6/12/2025 2023 Orientation 10
6/12/2025 1936 Orientation 10 Yes I would recommend Signature! Shout outs to Brooke, Lauren, Zach, Mark Smith and Carl! No I wouldnt change a thing! Everything from start to finish was wonderful!
6/3/2025 1928 Orientation 10 Yes we would recommend Signature! Shout outs to everyone! It was a great process!
6/3/2025 2013 Orientation 10 This is our 3rd one So yes we would recommend Signature! Shout outs to Tracy Murphy, Lauren Smith, Emma Brown, Tommy Anderson and Mark Smith! I would recommend more attention to detail ( paint, cabinetry, etc.)
6/2/2025 2037 Purchaser Design Conducted / Submitted 10 Incredible professional approach and excellent knowledge of all aspects of the project Hard to improve on the process
5/24/2025 1913 30d Walk 9
5/20/2025 2043 Orientation 10 Yes I would recommend Signature! Everything was good!
5/20/2025 2002 Orientation 10 Absolutely I would recommend Signature! Shout outs to Lauren! Everyone has been awesome!
5/19/2025 2032 Purchaser Design Conducted / Submitted 10 It was very seamless process. Lauren made a somewhat overwhelming day very easy and gave great suggestions Maybe do design appointment in 2 smaller appointment
5/19/2025 2028 Purchaser Frame Review 9 Easy to schedule. Thorough walk thru.
5/16/2025 1960 Orientation 10 Yes we would recommend Signature! Shout outs to Zach, Jim, Lauren and Mark! All 10 out of 10! I would recommend lowering prices by 25%.
5/15/2025 1906 30d Walk 10 This experience has been nothing short of fabulous. I did everything while still living in Atlanta, with the occasional unperson walk thru. The people at Signature honestly treated me like family. I felt heard, I felt valued and I felt NO pressure. It was delightful. Lauren the designer, Tracey who wrote up my contract, Mark in warranty,(just to name a few) are over the top and represent your brand very very professionally. The gifts that you all sent periodically were so thoughtfully chosen and so appreciated. Again, that goes back to you making ME feel like I was a valued customer. Most builders have one way of doing things and you fit into their mold. There is no mold with Signature. Building this house with Signature is really one of the highlights of my life. There is literally not one thing I could say negative about this whole experience. I would recommend Signature to anyone right now. The one thing that I would say has been the biggest disappointment is McKay. I realize by design relationships between HOA and homeowners anywhere can be spicy. So I do not mean it that way. Homeowners are paying a yearly fee for services. WE are the customer. We pay them. In only 100 days, the level of responsiveness, sense of urgency, ownership is non existent. I have had several issues come up and the experience is less than positive. I am not fully versed in the relationship between Signature and McKay, but I do wish the level of expectation Signature had for McKay was stronger. It is the only thing that does sour the experience. I know I am not alone in thought here just by reading the Bradbury Facebook group postings. If my performance at my job was anything similar to the lack of professionalism and lack of follow through, I would have been written up and fired long ago. I say all this to say,, this is fixable, this is avoidable. But I absolutely value the fact that you asked the question to allow me to voice my opinion. Thank you .
5/12/2025 2004 Orientation 10 Yes we would recommend Signature! They are quick, super quick and the best! They are also friendly and good
5/8/2025 2025 Purchaser Design Conducted / Submitted 10 Our designer, Lauren Smith, was a complete joy with which to work. I can't think of a thing.
5/5/2025 2005 Purchaser Design Conducted / Submitted 10 Great customer service. Pleasant and helpful employees assisting in touring the homes. The simple process to designing a home. No suggestions. Everything was a smooth process.
4/30/2025 1935 Orientation 10 Yes I would recommend Signature! The whole team was great! No I wouldnt change a thing!
4/28/2025 2003 Purchaser Frame Review 10 Emma & Lauren are the best - they have made this process so fun & easy!
4/28/2025 2024 Purchaser Design Conducted / Submitted 10 Lauren Smith, Lead Designer, has been Awesome throughout the design process. She also assisted us with our first home build with Signature in the Highlands of Blackridge. Lauren is professional, courteous and personable. She is very knowledgeable and helpful. She provides expert advice to assist in making your decisions. She is definitely an asset to the Signature Homes team.
4/28/2025 1948 Orientation 10 Yes I would recommend Signature! The process has been wonderful! Such a stress free process! I wouldn't change a thing! Everything has been perfect! You made an experience that could have been very stressful such an enjoyable process!
4/23/2025 2014 Purchaser Design Conducted / Submitted 10 Lauren was amazing. She was so patient with us and knew exactly when to make recommendations versus letting us make decisions on our own. She even got us out of our comfort zone stylistically which was a tall order but very needed. As technology gets better and faster, I would say integrating it into the selection process more and more. I liked seeing our exterior house choices, but the software was a little clunky. If you could expand that to be able to see all of your color choices in the bathrooms and kitchens, youd be so far ahead of your competitors.
4/21/2025 2046 Purchaser Frame Review 9 Good building team and the work is good Rate credit or something to help with high costs in these high rate times
4/15/2025 1949 30d Walk 10 Everyone has been very helpful. From a personal preference, I prefer mulch in the landscaping as opposed to pine straw. But that has no bearing on my recommendation. You're still a 10.
4/14/2025 1945 Orientation 10 Yes we would recommend Signature! Shout outs to Zach, Emma, Lauren and Tracy!
4/14/2025 1922 30d Walk 10 We love our Signature home. The easiest process in home building from signing the contract to closing. Signature makes it so easy for the buyer and delivers an almost' perfect home. So far we are delightfully happy with our new home. I can't think of a thing at the moment. Maybe giving the buyer a choice of landscaping options. I have seen some pitiful landscaping around Bradbury.
4/14/2025 1836 11m Walk 10 I love the design and layout of the house. The community is excellent to live in.
4/8/2025 1946 Orientation 10 Yes I would recommend Signature! Thank you for the beautiful home! I would recommend an option for modern light switch cover design. Also would recommend having optional alarm security system.
4/8/2025 1819 Orientation 10 Yes I would recommend Signature! Shout outs to everyone! Nope, I wouldnt change a thing!
4/7/2025 2016 Purchaser Frame Review 10 I am not sure there is a greater testament to the type of communities we build than an employee purchasing a home. Not to mention in the best neighborhood with the best team ;) shoutout to Emma and Lauren for making this experience that much sweeter! NA
4/4/2025 1814 11m Walk 9 Everyone at Signature Homes has been cooperative and responsive. When we have had an issue, it was addressed quickly. Better jobconstruction site management
4/2/2025 2050 Purchaser Frame Review 10 Easy and proactive communication. Lauren has been amazing NA
3/27/2025 1927 Orientation 9 Yes I would recommend Signature! Mark was great!
3/27/2025 1913 Orientation 10 Yes I would recommend Signature! Shout outs to Emma, Lauren, Sam and Tracy! I would recommend more cabinetry options. I.E. butcher block counters and floating shelves.
3/14/2025 1937 Orientation 10 Absolutely I would recommend Signature! Shout outs to Jim, Zach, Lauren and Tracy! They are all top notch reps of Signature and they made the experience excellent!
3/14/2025 1352 Orientation 10 Yes we would recommend Signature! Shout outs to John Lowery!
3/10/2025 2028 Purchaser Design Conducted / Submitted 10 Lauren was a huge help. We did a ton of prep work but had areas we were unsure of. The experience was great. The pre-material we had access to was accurate. We finished the design appointment right at 4 hours and are very happy with the selections. Sales agents Tracy has been great and very accommodating with providing information and letting us walk through the model many times. Plenty of good options to customize. Possibly some more like cabinet panels for appliances, appliance garages in kitchen, lighting outlets in drawers, options for built in ice machine units. But all in all very happy with the offerings as I realize this is not a custom build.
3/3/2025 1816 Orientation 10
3/3/2025 1943 Orientation 10 Yes certainly I would recommend Signature! People are very friendly and helpful! So far so good!
3/3/2025 1909 30d Walk 9 Quality, attentiveness to detail. so far so good
2/25/2025 1947 Orientation 10 Yes we would recommend Signature! Shout outs to Tracy, Lauren, Tristan and Zach! All were amazing to work with!
2/24/2025 1949 Orientation 10 I absolutely would recommend Signature! Shout outs to Tracy, Sam, Emma and Mark! They are Top Notch Great! I wouldnt change a thing!
2/20/2025 2002 Purchaser Frame Review 10 Very informative and fun walk-through with the builder. They spent a lot of time with us answering questions and educating us on the project.
2/20/2025 1918 Orientation 10 Absolutely we would recommend Signature! We are the third family in your family to build a Signature Home! Everyone was 1st class! Shout outs to Lauren, Tracy, Zach and Emma! They were all amazing to work with! We wouldnt change a thing! It was a great experience!
2/18/2025 1921 30d Walk 10 Great design, fast build and quality construction.
2/12/2025 1922 Orientation 10 Definitely I would recommend Signature! Shout outs to Brooke, Lauren, Tristan and Zach! You all are fantastic!
2/10/2025 2011 Purchaser Design Conducted / Submitted 10 The Design Team was Awesome They were really patient and help us thru undecided times. A special thanks to Lauren Smith and her assistant Just keep up the Great work
2/3/2025 1948 Purchaser Frame Review 10 Thorough explanation of process and cleanliness of build so far.
1/29/2025 1844 11m Walk 10
1/28/2025 1906 Orientation 10 Absolutely I would recommend Signature! Everyone was very nice, patient and very accommodating! Fabulous experience! It was a perfect experience! Perfect and flawless!
1/28/2025 2015 Purchaser Design Conducted / Submitted 10 Great service from day one I cant think of one
1/27/2025 2050 Purchaser Design Conducted / Submitted 10 Ease and efficiency NA
1/27/2025 1828 11m Walk 10 Customer service
1/22/2025 1934 Orientation 10 Yes I would recommend Signature! Shout outs to Lauren, Jim, Tracy and Zach! Great communication!
1/21/2025 2034 Purchaser Design Conducted / Submitted 10 We had the pleasure of meeting with Lauren, and she was absolutely fantasticpatient, knowledgeable, and a joy to work with. She made the entire process enjoyable and even exciting! In fact, the entire Signature Homes experience has been polished and efficient, and I cant help but brag about Signature Homes to everyone I know. I think it would be really helpful to have a way to keep a running total of add-ons during the process. It can be a lot of work to go through everything, only to realize you might be over budget. I ended up keeping a spreadsheet on my phone to track it, but it would be ideal if the total was automatically updated and displayed on the screen.
1/20/2025 1916 Orientation 10 Absolutely I would recommend Signature! Shout outs to Zach, Lauren, Tracy and Tristen! The communication was excellent throughout the process! Everyone I encountered was friendly and professional!
1/10/2025 1832 11m Walk 9 Positive experience from building to warranty service. Nothing
1/9/2025 1953 30d Walk 9 Signature did a great job of keeping us updated throughout the building process. They were intentional of finding issues and correcting any issues that we had. No recommendations of note.
1/8/2025 1913 Purchaser Frame Review 9 Friendly and professional behavior of builders and designers. Printed schedule to follow along with in builder updates
1/8/2025 1809 11m Walk 10 Very easy to communicate with and do what they say they will do. Mark Smith has been amazing at what he does.
1/6/2025 2013 Purchaser Design Conducted / Submitted 9 During my wifes design appointment she was able to have great success with making adjustments to design our home. It was a great experience. No comment at this time.
1/6/2025 1820 Orientation 10 Yes I would recommend Signature! Everyone was so helpful! Great team and everybody was very nice! Keep doing a great job!
12/23/2024 1902 Orientation 10 Absolutely I would recommend Signature! I already have in fact and their build will be done in February! Shout outs to literally everyone! Tracy is the best relator and Emma and Lauren! I would recommend a floor plan that can access the third garage from inside the house.
12/23/2024 1932 Orientation 10 Yes I would recommend Signature!
12/23/2024 1909 Orientation 10 Yes I would recommend Signature! Shout outs to everyone honestly! Very helpful and quick to address any questions or concerns! There was still a lot of communication, but still some things got missed by us and who we worked with. So I'd go overboard to make sure everything is clear and explained! (: But it's really been a good experience!
12/23/2024 1921 Orientation 10 Yes I would recommend Signature! Shout outs to Brooke, Jim, Tommy, Lauren all did an amazing job! No I wouldnt change a thing!
12/23/2024 1939 Orientation 10 Yes I would recommend Signature! Brooke did an outstanding job! I wouldnt change a thing!
12/18/2024 2043 Purchaser Design Conducted / Submitted 10 The process was made easy
12/16/2024 1915 Orientation 10 Yes I would recommend Signature! Everything was awesome from start to finish!
12/16/2024 1903 Orientation 10 Yes I would recommend Signature! Big thank you to Lauren and Emma! They are the best! Everything was perfect!
12/9/2024 1935 Purchaser Design Conducted / Submitted 10
12/9/2024 1707 11m Walk 10
12/9/2024 1840 11m Walk 10 Attention to details and quality materials. Some options regarding flooring choices.
12/2/2024 1942 30d Walk 10 Everyone on the team between the realtor, warranty specialist and builders are so helpful, kind and attentive! And the neighborhood is so inviting! Have some ground rules posted throughout the community house and areas due to unsupervised childrenteenagers ruining equipment or being reckless.
12/2/2024 1938 30d Walk 10 Attention to detail during construction and after we moved in. No suggestions since very pleased
12/2/2024 1838 Orientation 10 Yes I would recommend Signature! Zach is and was absolutely incredible in getting us prepared for our New Home! His communication, relationship skills and demeanor, deportment and disposition was impressive! If I had more paper I could go on and on! Larry
12/2/2024 1914 Orientation 10 Yes we would recommend Signature! These guys complete everything very quick!
11/25/2024 1948 Purchaser Design Conducted / Submitted 10
11/14/2024 1950 Orientation 10 We would definitely recommend Signature! Shout outs to everybody from Tracy, Lauren, Emma and Zach etc. Everything was absolutely perfect!
11/14/2024 1953 Orientation 10 Yes I would recommend Signature! Shout outs to everyone, Lauren in particular and fantastic throughout! Builders were great and everyone along the way! No I wouldnt change a thing, nothing comes to mind!
11/11/2024 1922 Purchaser Frame Review 10 Prompt, friendly, knowledgeable, helpful people to work with Nothing
11/4/2024 1906 Purchaser Frame Review 10 I feel valued, I feel heard and I respected. I have never seen a company so accommodating and customer friendly. I love everything about this company I have seen so far. On a scale of 1-10, I would give 100 Nothing . I have zero complaints
10/29/2024 1908 Orientation 10 Yes we would recommend Signature! The whole team is great! I wouldnt change a thing!
10/29/2024 1917 Orientation 10 Yes we would recommend Signature! Everyone from start to finish has been so helpful! I wouldnt change a thing!